History

99.999% Uptime

12x9x2 editor Not working in Cockpit Jan 17, 2025 9:04 AM–12:08 PM EST

Manufacturing Information Systems / Boxup

No events for 1 day!

WMD orders are stuck in Initial state Jan 16, 2025 6:36 AM–7:12 AM EST

eCommerce / Order Management

No events for 1 day!

GS - National Pen orders stuck on live status for Casino process Jan 14, 2025 11:25 AM–3:17 PM EST

Manufacturing Information Systems / National Pen

Units missing shift plan Jan 14, 2025 11:01 AM–11:11 AM EST

Manufacturing Information Systems / National Pen

Windsor MST informed that all picks returning to warehouse Jan 14, 2025 4:34 AM–5:06 AM EST

Manufacturing Information Systems / Vista

The eCommerce team was alerted by the pager on WorkflowPrice step failure. Jan 14, 2025 2:53 AM–4:25 AM EST

Product Catalog / Product Configuration

No events for 1 day!

JIT requests not generating in SAP for Columbus Embroidery Jan 12, 2025 9:25 PM–Jan 13, 2025 12:05 AM EST

Manufacturing Information Systems / Vista

No events for 2 days!

GS batch stuck in machine Casino_CLR_03 Jan 10, 2025 8:09 PM–8:40 PM EST

Manufacturing Information Systems / National Pen

Batch not going to Production ready Jan 10, 2025 9:20 AM–10:42 AM EST

Manufacturing Information Systems / Boxup

No events for 1 day!

All Customer unable to place the order Jan 7, 2025 11:45 PM–Jan 9, 2025 10:25 AM EST

Product Catalog / Product Configuration

No events for 1 day!

CT Calculator Service Severely Degraded Jan 8, 2025 9:20 AM–9:35 AM EST

Product Catalog / Product Configuration

No events for 1 day!

PrintDeal is unable to show delivery dates and is getting 422 errors on delivery possibilities. Jan 6, 2025 9:01 AM–9:50 AM EST

Product Catalog / Product Configuration

Kornit Atlas cannot load jobs Jan 5, 2025 11:28 AM–1:43 PM EST

Manufacturing Information Systems / Vista

testing mpbmapp-877 Jan 5, 2025 1:02 PM–1:04 PM EST

Manufacturing Information Systems / Vista

testing mpbmapp-877 Jan 5, 2025 12:48 PM–12:52 PM EST

Manufacturing Information Systems / Vista

No events for 2 days!

Incoming Labelsheet orders (SRRS LRRS SCS SOS) wrong Jan 2, 2025 7:45 AM–Jan 3, 2025 4:21 AM EST

Product Catalog / Product Configuration

No events for 9 days!

The task for setting up the gang shows as incomplete for the product Levi's High Neck Full Zipper Jacket. Dec 24, 2024 9:26 AM–10:09 AM EST

Product Catalog / Product Configuration

Unable to RDP to Viper In Plant Dec 23, 2024 2:22 PM–3:17 PM EST

Manufacturing Information Systems / Vista

Identified an increase in errors during the processing of DocPrep output. Dec 23, 2024 6:29 AM EST

Artwork Technology / Prepress

No events for 2 days!

Execution is stuck. Dec 20, 2024 9:05 AM–11:23 AM EST

Artwork Technology / Prepress

No events for 2 days!

Order flow down due to routing for over 30 mins Dec 18, 2024 8:09 AM–9:06 AM EST

Product Catalog / Supplier Integrations

No events for 2 days!

Facing jfrog issue from cimpress-technology Dec 13, 2024 3:55 AM–Dec 16, 2024 3:10 AM EST

eCommerce / CoreCommerce

(RNO) Reporting Dashboards Down Dec 15, 2024 2:48 PM–3:50 PM EST

Manufacturing Information Systems / Vista

No events for 2 days!

Windsor is starting to see 500 Shipping errors Dec 13, 2024 8:12 AM–8:45 AM EST

Manufacturing Information Systems / Vista

Random Webshell Slowness affecting PDAs and shipping Dec 13, 2024 2:03 AM–8:16 AM EST

Manufacturing Information Systems / Vista

Looker - Resolved Dec 12, 2024 11:00 AM–12:00 PM EST

Data / Data Platform

Failed SOGs due to 'no possible ship date' Dec 11, 2024 2:59 PM–Dec 12, 2024 8:31 AM EST

Manufacturing Information Systems / Vista

No events for 1 day!

Continued Webshell Slowness Dec 8, 2024 10:59 PM–Dec 11, 2024 1:13 AM EST

Manufacturing Information Systems / Vista

AUP Global International Express Label contents causing issues return shipments Dec 9, 2024 9:35 PM–Dec 10, 2024 5:43 AM EST

Manufacturing Information Systems / Vista

Invalid carrier account product ID for Mugs Dec 9, 2024 3:54 PM–6:45 PM EST

Manufacturing Information Systems / Vista

BoxUp customer checkout issue Dec 9, 2024 10:34 AM–2:43 PM EST

eCommerce / Stores

Artwork has observed that there is some issues with the projection transformation Dec 9, 2024 4:49 AM–9:30 AM EST

Artwork Technology / Visualization

No picks, Picks from 10:30pm and 11pm dropped from the IBK Dec 9, 2024 12:28 AM–3:35 AM EST

Manufacturing Information Systems / Vista

Shipping Failures due to SAPI 500 Errors Dec 8, 2024 8:22 AM–8:30 PM EST

Manufacturing Information Systems / Vista

No events for 2 days!

Chistmas card design issue Dec 5, 2024 3:56 PM–Dec 6, 2024 5:13 PM EST

Artwork Technology / Artwork Processing

Rejected orders due to prepress failures Dec 5, 2024 3:22 PM–Dec 6, 2024 5:08 PM EST

Artwork Technology / Prepress

PDA and Some Webshell Slowness Dec 3, 2024 5:27 AM–Dec 5, 2024 8:04 PM EST

Manufacturing Information Systems / Vista

Split Large Order Dec 5, 2024 1:57 PM–2:36 PM EST

Manufacturing Information Systems / Boxup

No Targets for dayshift in Windsor Dec 5, 2024 5:54 AM–6:37 AM EST

Manufacturing Information Systems / Vista

No events for 1 day!

Shipped events not showing in MCP Dec 2, 2024 3:58 PM–Dec 4, 2024 12:27 AM EST

eCommerce / Order Management

Checkout - Spike in use of Fallback Speeds in shipping options due to EDO Timeout Dec 2, 2024 12:35 AM–Dec 3, 2024 2:47 PM EST

Product Catalog / Inventory and Delivery Planning

No visibility into scheduled items/mismatch Dec 3, 2024 11:38 AM–12:03 PM EST

Manufacturing Information Systems / National Pen

Order rejection - transfer from one deco process to another due to capacity constraints Dec 3, 2024 5:17 AM–11:38 AM EST

Manufacturing Information Systems / National Pen

Ticket DL products turned 180 degrees Nov 27, 2024 9:51 AM–Dec 3, 2024 8:14 AM EST

Manufacturing Information Systems / Vista

Targets not running for dayshift Dec 3, 2024 6:02 AM–6:26 AM EST

Manufacturing Information Systems / Vista

GS Order Stuck in Package Creation Failed Dec 2, 2024 6:58 PM–Dec 3, 2024 4:20 AM EST

Manufacturing Information Systems / National Pen

NatlPen-CZH wants to reject these orders from the Paperless Workflow. Dec 2, 2024 8:54 AM–11:18 AM EST

Manufacturing Information Systems / National Pen

The Artwork team is getting a failure from this endpoint: https://surface.products.cimpress.io. Dec 2, 2024 6:34 AM–7:00 AM EST

Artwork Technology / Artwork Processing

CTIM-985: Error with Piranha application - does not download jobs to produce for Laser process Nov 29, 2024 12:22 AM–Dec 2, 2024 2:21 AM EST

Manufacturing Information Systems / National Pen

Targets not generating for Reno Dec 1, 2024 11:06 PM–11:34 PM EST

Manufacturing Information Systems / Vista

Spike in studio errors when processing uploads Dec 1, 2024 12:29 PM–1:57 PM EST

Artwork Technology / Asset Management

Issue with Sherbert Nov 29, 2024 6:43 PM–Dec 1, 2024 6:18 AM EST

Artwork Technology / Artwork Processing

Turn off Select shipping speeds in Venlo Nov 30, 2024 9:26 AM–10:15 AM EST

Product Catalog / Product Configuration

Urgent request, items show OOS on Vista NA site, need access Nov 29, 2024 12:30 PM–12:49 PM EST

Product Catalog / Product Configuration

Rich text printing issue Nov 25, 2024 2:08 PM–Nov 29, 2024 10:05 AM EST

Artwork Technology / Prepress

Card Design Issues Nov 25, 2024 11:03 AM–Nov 29, 2024 10:03 AM EST

Artwork Technology / Artwork Generation

Shipping Hard Down in Windsor Nov 29, 2024 9:07 AM–9:47 AM EST

Manufacturing Information Systems / Vista

Orders need to be rejected from the Paperless flow due to excessive volumes on the SS Bag process. Nov 29, 2024 7:34 AM–9:37 AM EST

Manufacturing Information Systems / National Pen

Fulfiller Rejected Preventing Printer from more work Nov 29, 2024 8:52 AM–9:13 AM EST

Manufacturing Information Systems / Boxup

Target runs not completing Nov 27, 2024 3:15 PM–Nov 29, 2024 12:12 AM EST

Manufacturing Information Systems / Vista

Failing to Draw/No Bins Avialable Nov 28, 2024 3:50 AM–4:52 AM EST

Manufacturing Information Systems / Vista

No batches available in application Entity tracker for pens process to produce (casino process) Nov 27, 2024 10:05 AM–4:35 PM EST

Manufacturing Information Systems / National Pen

Sheet Sticker Ganging Issues Nov 22, 2024 11:52 AM–Nov 27, 2024 4:35 AM EST

Manufacturing Information Systems / Vista

Rise in DSS Response Times Nov 26, 2024 4:29 PM–6:31 PM EST

Artwork Technology / Artwork Processing

Conversion Failures Nov 26, 2024 4:26 PM–5:57 PM EST

Artwork Technology / Artwork Processing

Casino machine stuck and unable to scan items Nov 26, 2024 10:42 AM–3:29 PM EST

Manufacturing Information Systems / National Pen

Orders need Rejected so they can be processed further Nov 26, 2024 5:11 AM–5:59 AM EST

Manufacturing Information Systems / National Pen

Checkout - Spike in use of Fallback Speeds in shipping options due to EDO Timeout Nov 25, 2024 3:03 AM–11:58 PM EST

Product Catalog / Inventory and Delivery Planning

Order loading issue for Vista Nov 22, 2024 3:07 PM–Nov 25, 2024 12:04 PM EST

Artwork Technology / Prepress

Unable to load editor in cockpit for 12x9x2 display mailers Nov 11, 2024 10:19 AM–Nov 25, 2024 4:49 AM EST

eCommerce / Stores

No events for 2 days!

Products showing only Rush shipping option Nov 22, 2024 1:45 PM–4:44 PM EST

Logistics / North America

Overdue GS Order Stuck Nov 22, 2024 1:29 PM–3:08 PM EST

Manufacturing Information Systems / National Pen

Critical Order stuck in 'Fulfillment Rejected' State Nov 22, 2024 9:06 AM–10:23 AM EST

Manufacturing Information Systems / Boxup

Customers are encountering errors in the Studio app when attempting to upload or save images Nov 21, 2024 11:12 PM–Nov 22, 2024 10:01 AM EST

Artwork Technology / Asset Management

SAP Errors for JIT Picks Nov 21, 2024 4:02 PM–Nov 22, 2024 9:56 AM EST

Manufacturing Information Systems / Vista

BHI Columbus Hooping Down Nov 22, 2024 6:07 AM–9:48 AM EST

Manufacturing Information Systems / Vista

Sticker - Label Sheet wrong orientaion Nov 21, 2024 6:48 AM–Nov 22, 2024 7:55 AM EST

Manufacturing Information Systems / Vista

No events for 1 day!

Intermittent Blue Screens due to Crowdstrike update Nov 20, 2024 10:14 PM–Nov 21, 2024 2:35 AM EST

Manufacturing Information Systems / Vista

No events for 1 day!

Order Rejections due to "Material Unobtainable" Nov 13, 2024 5:24 AM–Nov 19, 2024 5:53 PM EST

Manufacturing Information Systems / Vista

VIPER/Webshell (WND) Scheduling, ganger, shipping plan publisher throwing errors in WND Nov 19, 2024 3:59 PM–5:40 PM EST

Manufacturing Information Systems / Vista

Orders stuck in 'terminated' Nov 19, 2024 1:32 PM–5:29 PM EST

Manufacturing Information Systems / National Pen

Customer Discount Service Impacted due to Load testing Nov 19, 2024 8:14 AM–9:25 AM EST

eCommerce / Stores

Poly Mailer Layout Mismatch Nov 14, 2024 7:05 PM–Nov 19, 2024 9:08 AM EST

Artwork Technology / Artwork Processing

25 Orders Stuck at Drawing Status Nov 18, 2024 2:32 PM–Nov 19, 2024 4:12 AM EST

Manufacturing Information Systems / Boxup

Batch failure while scanning due to API failed response Nov 18, 2024 5:38 PM–8:43 PM EST

Manufacturing Information Systems / National Pen

Some customers were unable to proceed to checkout due to CTA to Checkout was disabled Nov 18, 2024 8:06 AM–8:37 AM EST

Manufacturing Information Systems / Vista

NP CZH Ran out of capacity on SS Bag process and need to reject orders. Nov 18, 2024 5:44 AM–6:12 AM EST

Manufacturing Information Systems / National Pen

Customers Unable to Create, Save Designs, or Add Projects to Cart due to workentity service outage Nov 17, 2024 3:17 PM–5:39 PM EST

Artwork Technology / Prepress

No events for 2 days!

Viper/Webshell: (VEN) Ganger run not completed Nov 15, 2024 9:51 AM–12:19 PM EST

Manufacturing Information Systems / Vista

No events for 1 day!

Timeouts in Prepress Service Nov 14, 2024 10:48 AM–12:05 PM EST

Artwork Technology / Prepress

No events for 1 day!

Viper/Webshell: (VEN) Viper/Webshell: (VEN) Order Rejections due to "Material Unobtainable" Nov 13, 2024 5:30 AM–7:56 AM EST

Manufacturing Information Systems / Vista

Goldstar Order Stuck in Package Creation Failed Nov 11, 2024 2:08 PM–Nov 12, 2024 5:24 PM EST

Manufacturing Information Systems / National Pen

Issue from DSS Service Nov 11, 2024 9:52 AM–Nov 12, 2024 10:01 AM EST

Artwork Technology / Asset Management

Viper Scheduling: Autoschedulling, Production Capacity Calendar related issues Nov 12, 2024 12:52 AM–5:58 AM EST

Manufacturing Information Systems / Vista

Batch Stuck in Package Creation Nov 11, 2024 1:55 PM–2:42 PM EST

Manufacturing Information Systems / National Pen

Viper/Webshell Slowness across the plant affecting multiple workflows Nov 10, 2024 11:54 PM–Nov 11, 2024 12:21 AM EST

Manufacturing Information Systems / Vista

No events for 2 days!

Product selection issues, timeouts calling service Nov 7, 2024 12:32 PM–Nov 8, 2024 5:25 PM EST

Product Catalog / Inventory and Delivery Planning

Artwork Preview issue with GS National Pen Nov 8, 2024 5:37 AM–3:19 PM EST

Manufacturing Information Systems / National Pen

Poly Mailers Printing Incorrect Layouts Nov 5, 2024 10:26 AM–Nov 8, 2024 3:17 PM EST

Artwork Technology / Artwork Processing

Orders Rejected with Error: "Failted to prepare assets" Nov 8, 2024 7:17 AM–3:12 PM EST

Artwork Technology / Prepress

CI Issue with DHL Nov 8, 2024 2:11 PM–3:08 PM EST

Logistics / Europe

Printjobs completed without gang depth (Item Aggregation) Nov 8, 2024 8:28 AM–9:21 AM EST

Product Catalog / Product Configuration

Reship App Failed Shipments Nov 7, 2024 1:16 PM–4:22 PM EST

Manufacturing Information Systems / Vista

GS Order Stuck in 'Live' Status Nov 6, 2024 7:37 PM–Nov 7, 2024 1:29 PM EST

Manufacturing Information Systems / National Pen

Workflows failing in pricing steps Nov 7, 2024 5:17 AM–6:15 AM EST

Product Catalog / Pricing

Completed Jobs Summary Data Issue Nov 5, 2024 5:50 PM–Nov 6, 2024 6:26 PM EST

Manufacturing Information Systems / National Pen

Suppliers are unable to ship items via either the POM or API Nov 5, 2024 4:31 AM–Nov 6, 2024 6:19 PM EST

Logistics / Europe

Issue with New Product Configuration Nov 5, 2024 10:30 AM–Nov 6, 2024 4:59 PM EST

Manufacturing Information Systems / National Pen

The NPL team is experiencing an issue with the Review App Nov 6, 2024 5:49 AM–7:05 AM EST

Artwork Technology / Prepress

GS Orders Unable to Batch Manually Nov 5, 2024 12:45 PM–2:55 PM EST

Manufacturing Information Systems / National Pen

Data Portal- Degraded Nov 5, 2024 4:53 AM–5:02 AM EST

Data / Data Platform

GS Order with Duplicate Quantity Nov 4, 2024 7:40 PM–8:20 PM EST

Manufacturing Information Systems / National Pen

Order previews not matching PDF proofs Oct 29, 2024 1:41 PM–Nov 4, 2024 5:59 PM EST

Artwork Technology / Artwork Processing

Errors observed in workflow steps Oct 30, 2024 9:44 AM–Nov 4, 2024 3:24 PM EST

eCommerce / Order Management

No events for 1 day!

Gangs stuck in DrawGangs Work Enqueued status Nov 3, 2024 7:04 AM–11:53 AM EST

Manufacturing Information Systems / Vista

Large quantity order is stuck in Print Ready status Nov 2, 2024 10:35 PM–Nov 3, 2024 1:24 AM EDT

Manufacturing Information Systems / National Pen

Website Loading/Freezing for Blank Box SKUs Nov 1, 2024 2:32 PM–Nov 2, 2024 2:46 PM EDT

Product Catalog / Product Configuration

No events for 2 days!

Ship-by date 11/8 unavailable for Boxup Oct 31, 2024 12:05 PM–1:48 PM EDT

eCommerce / Stores

No events for 1 day!

Ganger Failing to Run Oct 29, 2024 11:01 PM–Oct 30, 2024 11:03 AM EDT

Manufacturing Information Systems / Vista

Purolator Shipments Failing Oct 29, 2024 1:04 PM–Oct 30, 2024 11:01 AM EDT

Manufacturing Information Systems / Vista

The Workflow Price steps are failing, with over 500 requests currently in a failed state. Oct 30, 2024 12:10 AM–12:58 AM EDT

Product Catalog / Product Configuration

504 Gateway Time-out from rendering URL Oct 29, 2024 9:23 PM–9:42 PM EDT

Artwork Technology / Visualization

Scheduling Unable to Open Oct 29, 2024 2:47 PM–3:38 PM EDT

Manufacturing Information Systems / Vista

Uploads v1 Timeouts Oct 29, 2024 2:57 PM–3:16 PM EDT

Artwork Technology / Asset Management

Two Orders in Fulfillment Error Oct 29, 2024 10:10 AM–12:10 PM EDT

Manufacturing Information Systems / Boxup

VEN Paper Bags Medium failed to draw Oct 28, 2024 5:07 AM–6:24 PM EDT

Manufacturing Information Systems / Vista

Incorrect Quantity Choices for Multiple Products Oct 28, 2024 1:50 PM–2:50 PM EDT

Product Catalog / Product Configuration

Batches GS stuck in live status for Casino process Oct 28, 2024 4:32 AM–7:40 AM EDT

Manufacturing Information Systems / National Pen

No events for 2 days!

Certain Polymailers are Not Purchasable Oct 25, 2024 10:43 AM–2:49 PM EDT

Product Catalog / Product Configuration

Label content not printing for casino process Oct 25, 2024 11:55 AM–1:25 PM EDT

Manufacturing Information Systems / National Pen

All artists are experiencing issues across multiple apps when trying to save designs in the Edit Designer within the review app. Oct 25, 2024 10:40 AM–10:59 AM EDT

Artwork Technology / Visualization

UI indicates that the batch creation was successful but no batch has been created. Oct 25, 2024 6:56 AM–10:33 AM EDT

Manufacturing Information Systems / National Pen

Not getting product price for quotes Oct 25, 2024 4:50 AM–7:13 AM EDT

Product Catalog / Product Configuration

Batch Stuck in Imprinting Started on Casino_CLR_03_Head_2 Oct 24, 2024 9:00 PM–Oct 25, 2024 1:23 AM EDT

Manufacturing Information Systems / Boxup

22 Goldstar Batches Not Batched with 'Redacted' Status Oct 24, 2024 4:58 PM–6:36 PM EDT

Manufacturing Information Systems / National Pen

Planner Loading Issues Oct 24, 2024 1:04 PM–1:57 PM EDT

Manufacturing Information Systems / National Pen

PET not showing ready batches Oct 23, 2024 3:23 PM–4:17 PM EDT

Manufacturing Information Systems / National Pen

Current shift equipment capacity not reflected in batched work Oct 23, 2024 12:00 PM–2:33 PM EDT

Manufacturing Information Systems / National Pen

Overdue GS Orders Stuck in Live Status Oct 21, 2024 5:41 PM–Oct 22, 2024 5:37 PM EDT

Manufacturing Information Systems / National Pen

Unable to edit orders through cockpit Oct 22, 2024 4:46 AM–10:51 AM EDT

Product Catalog / Product Configuration

No events for 3 days!

Autoscheduler has not run at all today and two printers have run out of work Oct 18, 2024 10:38 AM–2:06 PM EDT

Manufacturing Information Systems / Boxup

Status 403 in PET for Inkjet Oct 17, 2024 1:48 PM–Oct 18, 2024 9:56 AM EDT

Manufacturing Information Systems / National Pen

Failed to create SAPI v3 shipment Oct 17, 2024 9:01 PM–10:20 PM EDT

Manufacturing Information Systems / Vista

The delivery process is causing inconsistent placeholder behavior in Studio Oct 17, 2024 4:46 AM–5:28 AM EDT

3 Affected Services:

Artwork Technology / Content Management
Artwork Technology / Asset Management
Artwork Technology / Template Management

Batch stuck in ‘Package Creation’ Oct 16, 2024 11:54 AM–11:51 PM EDT

Manufacturing Information Systems / National Pen

Viper/Webshell Slowness and increased waits Oct 16, 2024 3:37 PM–4:19 PM EDT

Manufacturing Information Systems / Vista

BoxUp encountering an error with Display and Square Mailers in Cockpit Oct 16, 2024 10:12 AM–11:38 AM EDT

Product Catalog / Product Configuration

Reporting DB is Out of Sync Oct 16, 2024 5:58 AM–6:23 AM EDT

Manufacturing Information Systems / Vista

Some customers are experiencing issues when attempting to log in via Facebook Oct 15, 2024 7:59 AM–12:09 PM EDT

4 Affected Services:

eCommerce / Order Management
eCommerce / Stores
eCommerce / OneCommerce
eCommerce / CoreCommerce

Reporting Database Out of Sync Oct 15, 2024 6:10 AM–6:34 AM EDT

Manufacturing Information Systems / Vista

Unable to scan CLX products for next step Oct 14, 2024 4:25 PM–8:54 PM EDT

Manufacturing Information Systems / National Pen

Batch stuck for casino process - Product WDP Oct 14, 2024 10:59 AM–4:26 PM EDT

Manufacturing Information Systems / National Pen

No events for 2 days!

NatlPen-MEX are getting error while scanning in CASINO CLX orders in Production Oct 12, 2024 3:41 AM–5:02 AM EDT

Manufacturing Information Systems / National Pen

Unable to produce Goldstar CLX batches for Casino process Oct 11, 2024 6:27 PM–9:33 PM EDT

Manufacturing Information Systems / National Pen

No events for 1 day!

EDO showing only default options Oct 10, 2024 1:53 PM–4:06 PM EDT

Product Catalog / Inventory and Delivery Planning

Duplex jobs in digital missing backside registration marks Oct 9, 2024 11:08 AM–5:32 PM EDT

Manufacturing Information Systems / Vista

Discount service degredation Oct 9, 2024 12:03 PM–12:33 PM EDT

eCommerce / Stores

Overdue GS Order stuck in 'Production Ready' Status Oct 9, 2024 11:26 AM–12:09 PM EDT

Manufacturing Information Systems / National Pen

Orders in 'Rip Failed' status, cannot be manually batched Oct 9, 2024 9:20 AM–10:31 AM EDT

Manufacturing Information Systems / Boxup

Unable to load prices for the product due to a 404 error from the upstream service Oct 9, 2024 4:31 AM–5:51 AM EDT

Product Catalog / Pricing

Checkout issues for DXS product (qty 60) Oct 8, 2024 4:46 PM–6:14 PM EDT

Product Catalog / Inventory and Delivery Planning

Overdue GS Orders Stuck due to 'No eligible machines' Oct 8, 2024 12:32 PM–1:03 PM EDT

Manufacturing Information Systems / National Pen

Orders entering Shipment Planner step are moving into Suspended state for QDA - Pixart Oct 8, 2024 3:01 AM–3:49 AM EDT

eCommerce / Order Management

GoldStar order without scheduling for the casino pencil process. Oct 7, 2024 10:55 AM–5:58 PM EDT

Manufacturing Information Systems / National Pen

Machine MX-LSR-201 terminating jobs Sep 25, 2024 3:20 PM–Oct 7, 2024 2:21 PM EDT

Manufacturing Information Systems / National Pen

Product Configuration UI, Failures to Sync Oct 7, 2024 4:19 AM–10:56 AM EDT

Product Catalog / Product Configuration

GS Order Stuck in Package Creation Oct 2, 2024 7:18 PM–Oct 7, 2024 3:05 AM EDT

Manufacturing Information Systems / National Pen

Orders stuck in package creation failed Oct 6, 2024 9:17 AM–11:37 PM EDT

Manufacturing Information Systems / National Pen

BHI Network Issues after Datacenter Restart Oct 6, 2024 2:59 AM–9:06 AM EDT

Manufacturing Information Systems / Vista

Silkscreen Pens Image Orientation Oct 5, 2024 12:38 PM–2:19 PM EDT

Artwork Technology / Artwork Processing

No events for 1 day!

VEN is facing SAPI Error 504 While Processing Shipment Oct 4, 2024 7:31 AM–10:40 AM EDT

Manufacturing Information Systems / Vista

When trying to generate claims from IBK, plants are receiving 504 errors, and demand is not coming through for JIT ordering. Oct 4, 2024 8:32 AM–10:00 AM EDT

Manufacturing Information Systems / Vista

Past due orders stuck in live status Oct 3, 2024 7:40 PM–8:39 PM EDT

Manufacturing Information Systems / National Pen

No events for 1 day!

Discount Service Desgraded Oct 2, 2024 11:51 AM–1:52 PM EDT

eCommerce / Stores

National Pen, Vista unable to ship orders due to Return Adress Requirement (RAR) update, missing information Oct 2, 2024 6:36 AM–10:41 AM EDT

2 Affected Services:

Logistics / North America
Logistics / Europe

Vista PPAG orders to Bullet Supplier not transmitted since September 19, 2024 Oct 2, 2024 5:39 AM–7:30 AM EDT

Product Catalog / Supplier Integrations

All businesses using Sherbert are impacted. Oct 1, 2024 10:42 AM–9:03 PM EDT

Artwork Technology / Artwork Processing

No events for 1 day!

Batch stuck in package creation Sep 30, 2024 12:58 PM–1:29 PM EDT

Manufacturing Information Systems / National Pen

Customers across all business units are currently unable to sign in Websites, as the page reloads after attempting to log in Sep 30, 2024 8:47 AM–9:06 AM EDT

eCommerce / CoreCommerce

No events for 1 day!

MX-LSR-220 batches of 340 items have reassigned on their own, not producible Sep 29, 2024 3:28 AM–4:39 AM EDT

Manufacturing Information Systems / National Pen

Orders stuck in live status for inkjet process Sep 28, 2024 5:00 PM–6:12 PM EDT

Manufacturing Information Systems / National Pen

No Picks across multiple workflows since 2pm ET Sep 27, 2024 7:01 PM–8:45 PM EDT

Manufacturing Information Systems / Vista

Overdue GS Orders Stuck in Live Status Sep 27, 2024 2:03 PM–3:36 PM EDT

Manufacturing Information Systems / National Pen

Discarded batches stuck in Helix workflow Sep 25, 2024 1:26 PM–Sep 27, 2024 2:12 PM EDT

Manufacturing Information Systems / National Pen

Need Assistance with bulk resubmitting a list of Business Cards for DPK. Sep 18, 2024 5:18 AM–Sep 27, 2024 2:07 PM EDT

Manufacturing Information Systems / Vista

GS Order Stuck in Package Creation Sep 26, 2024 1:05 PM–2:45 PM EDT

Manufacturing Information Systems / National Pen

Batch stuck at SCHEDULED status Sep 26, 2024 7:57 AM–10:08 AM EDT

Manufacturing Information Systems / Boxup

SAP Outage in WND & VEN Sep 26, 2024 4:34 AM–5:55 AM EDT

Manufacturing Information Systems / Vista

GoldStar order is pending to cancel in paperless system Sep 25, 2024 10:49 AM–1:54 PM EDT

Manufacturing Information Systems / National Pen

Order Goldstar Inkjet process Sep 24, 2024 9:00 PM–10:51 PM EDT

Manufacturing Information Systems / National Pen

Overdue GS Order Unable to Manually Batch Sep 24, 2024 4:33 PM–6:11 PM EDT

Manufacturing Information Systems / National Pen

Impacting National Pen embroidery order Sep 24, 2024 9:09 AM–2:37 PM EDT

Artwork Technology / Prepress

Box-Up need assitance to Cancel Batch and FULFILL REJECT order Sep 24, 2024 10:19 AM–12:00 PM EDT

Manufacturing Information Systems / Boxup

Status 500 Errors in WES Service Sep 23, 2024 4:19 PM–6:00 PM EDT

Artwork Technology / Asset Management

WMD Can not place order from print API Sep 23, 2024 4:56 AM–7:00 AM EDT

eCommerce / Order Management

No events for 1 day!

Batches stuck for Helix in Current Plan Sep 21, 2024 8:49 AM–10:54 AM EDT

Manufacturing Information Systems / National Pen

No events for 1 day!

Reporting server in WND is out of Sync Sep 20, 2024 5:53 AM–6:43 AM EDT

Manufacturing Information Systems / Vista

Batches not downloading to machines via Piranha app (auth error) Sep 19, 2024 6:14 PM–7:21 PM EDT

Manufacturing Information Systems / National Pen

Overdue GS Order Stuck in Reprinted Status Sep 19, 2024 5:56 PM–7:15 PM EDT

Manufacturing Information Systems / National Pen

Service Slowness and Errors (PASTA & PI) Sep 19, 2024 3:20 PM–3:57 PM EDT

Product Catalog / Product Configuration

Batch stuck at SCHEDULED Sep 19, 2024 11:12 AM–11:45 AM EDT

Manufacturing Information Systems / Boxup

VEN & WND is not getting any jobs or labels; no production is possible at Embroidery or Avalanches. Sep 19, 2024 9:54 AM–10:56 AM EDT

Manufacturing Information Systems / Vista

Studio team reported that they noticing intermittent 502 errors Sep 18, 2024 8:12 AM–Sep 19, 2024 9:26 AM EDT

Artwork Technology / Asset Management

Ganger Runs Failing Sep 18, 2024 11:23 AM–3:06 PM EDT

Manufacturing Information Systems / Vista

(WND) Database is Out of Sync Sep 18, 2024 5:48 AM–6:25 AM EDT

Manufacturing Information Systems / Vista

MCP sku's are not working as expected. Sep 17, 2024 9:45 AM–12:11 PM EDT

Manufacturing Information Systems / Boxup

Production Planner RIP failure errors Sep 16, 2024 9:57 AM–12:58 PM EDT

Manufacturing Information Systems / Boxup

Shipping Issues due to "originCountryCode is invalid" error Sep 16, 2024 1:20 AM–2:50 AM EDT

Manufacturing Information Systems / Vista

No events for 2 days!

No batches pending download in PET Sep 13, 2024 11:06 PM–Sep 14, 2024 12:28 AM EDT

Manufacturing Information Systems / National Pen

No batches pending download in PET Sep 13, 2024 3:37 PM–4:31 PM EDT

Manufacturing Information Systems / National Pen

SAPI Errors in Binning (424 timeout) Sep 13, 2024 2:47 PM–3:55 PM EDT

Manufacturing Information Systems / Vista

No events for 1 day!

Inkjet Batches Not Auto-Reassigned Sep 11, 2024 5:14 PM–Sep 12, 2024 11:12 AM EDT

Manufacturing Information Systems / National Pen

Duplicate items ik batch Sep 11, 2024 1:57 PM–Sep 12, 2024 3:04 AM EDT

Manufacturing Information Systems / National Pen

Artwork is Seeing an issue with DSS in Studio Sep 11, 2024 10:42 AM–12:39 PM EDT

Artwork Technology / Asset Management

Venlo is facing SAPI errors on all Binning stations, receiving a "status code 424." Sep 11, 2024 9:51 AM–10:55 AM EDT

Manufacturing Information Systems / Vista

No jobs are being downloaded even though a plan is scheduled Sep 11, 2024 2:21 AM–5:09 AM EDT

Manufacturing Information Systems / National Pen

No events for 1 day!

Orders stuck in 'scheduled' status Sep 9, 2024 11:46 AM–Sep 10, 2024 1:01 AM EDT

Manufacturing Information Systems / National Pen

Webshell is down and there is slowness being experienced at the packing tables. Sep 9, 2024 11:16 PM–Sep 10, 2024 12:46 AM EDT

Manufacturing Information Systems / Vista

Overdue GS Order Stuck Sep 9, 2024 5:17 PM–6:41 PM EDT

Manufacturing Information Systems / National Pen

Webshell is down all across the Plant Sep 9, 2024 10:31 AM–10:57 AM EDT

Manufacturing Information Systems / Vista

No jobs are being downloaded even though a plan is scheduled Sep 9, 2024 8:47 AM–10:08 AM EDT

Manufacturing Information Systems / National Pen

No events for 3 days!

Mousepad gang stuck in "DrawGangs Work Enqueued" from past one hour Sep 5, 2024 11:53 PM–Sep 6, 2024 1:33 AM EDT

Manufacturing Information Systems / Vista

NatlPen-CZH wants to have 5 test orders of each product in staging environment? Sep 5, 2024 9:05 AM–10:55 AM EDT

Logistics / North America

Shipping Errors at Pack Stations Sep 4, 2024 11:34 AM–8:48 PM EDT

Manufacturing Information Systems / Vista

Windsor and Venlo and experiencing intermittent slowness at various scans Sep 4, 2024 8:56 AM–6:04 PM EDT

Manufacturing Information Systems / Vista

Increased response times for Selector Sep 4, 2024 5:45 PM–5:59 PM EDT

Product Catalog / Product Configuration

Tax Exemption Service Down/Degraded Sep 4, 2024 1:08 PM–1:18 PM EDT

Product Catalog / Pricing

Box-up Batch stuck at SCHEDULED Sep 4, 2024 8:48 AM–10:39 AM EDT

Logistics / North America

Dashboards Down in WND and RNO Sep 3, 2024 9:27 PM–9:47 PM EDT

Manufacturing Information Systems / Vista

Overdue GS Order Stuck in Scheduled Aug 29, 2024 1:33 PM–Sep 3, 2024 11:10 AM EDT

Manufacturing Information Systems / National Pen

Paperless Status API Latency Aug 30, 2024 1:24 PM–Sep 3, 2024 11:00 AM EDT

Manufacturing Information Systems / National Pen

Box up batches with jobs stuck in the SCHEDULED status. Sep 3, 2024 9:08 AM–10:27 AM EDT

Manufacturing Information Systems / Boxup

No events for 1 day!

Pending items not available for Production Sep 1, 2024 5:33 PM–Sep 2, 2024 2:24 AM EDT

Manufacturing Information Systems / National Pen

High Response Times in Commerce Tools Services Sep 1, 2024 5:27 AM–5:40 AM EDT

eCommerce / Order Management

No events for 1 day!

Artwork is encountering rejections for Photobooks due to SKU change CIM-6A6N7V1J Aug 30, 2024 7:46 AM–10:23 AM EDT

Product Catalog / Product Configuration

Automatic Batch Reassignment Aug 29, 2024 2:03 PM–2:30 PM EDT

Manufacturing Information Systems / National Pen

Multiple users are unable to access their orders page when trying to reorder items. Aug 29, 2024 3:44 AM–10:53 AM EDT

Logistics / North America

No events for 1 day!

White tissue paper showing out of stock Aug 28, 2024 8:39 AM–9:22 AM EDT

Product Catalog / Product Configuration

Cockpit and Printdeal website not loading Aug 28, 2024 4:16 AM–4:29 AM EDT

Manufacturing Information Systems / Boxup

Webshell Application Errors Aug 27, 2024 9:24 AM–9:46 AM EDT

Manufacturing Information Systems / Vista

GS Batch Stuck in Package Creation Aug 26, 2024 1:14 PM–1:51 PM EDT

Manufacturing Information Systems / National Pen

NatlPen-MEX has the Order GS (GoldStar) stuck in production, terminated due to INKJET issues. Aug 19, 2024 9:00 PM–Aug 26, 2024 1:45 PM EDT

Logistics / North America

18 GS Orders stuck in 'scheduled' or 'print_ready' Aug 15, 2024 5:36 PM–Aug 26, 2024 1:42 PM EDT

Manufacturing Information Systems / National Pen

Unable to Ship Non Printed Items (Post Card Envelopes and business card holder) Aug 23, 2024 5:09 AM–Aug 26, 2024 5:30 AM EDT

Manufacturing Information Systems / Vista

SAP EWM URL in Windsor unreachable on PDA Aug 25, 2024 2:53 AM–Aug 26, 2024 2:54 AM EDT

Manufacturing Information Systems / Vista

HU labels for t-shirts coming sporadically, with low volume Aug 25, 2024 11:30 AM–2:11 PM EDT

Manufacturing Information Systems / Vista

Orders stuck at product validation step across all plants. Aug 25, 2024 11:52 AM–12:47 PM EDT

Manufacturing Information Systems / Vista

Job sheets for garment/embroidery not printing-Sap Material Metadata/IBK connection failure Aug 25, 2024 8:54 AM–11:26 AM EDT

Manufacturing Information Systems / Vista

NP Mexico Inkjet worfklow down, stuck in 'commit in progress' Aug 24, 2024 11:18 AM–12:13 PM EDT

Manufacturing Information Systems / National Pen

No events for 2 days!

PCC missing variables for most/all entries Aug 22, 2024 4:23 AM–10:09 AM EDT

Manufacturing Information Systems / Vista

Mointoring number of rejections for the Vistaprint(BU) Aug 21, 2024 10:36 AM–Aug 22, 2024 8:00 AM EDT

Artwork Technology / Prepress

Degraded Performance in Multiple Vista Services (Checkout, Studio, My Projects) Due to Cimpress Service Outage Aug 21, 2024 9:13 AM–11:27 AM EDT

Product Catalog / Product Configuration

Creating a channel with ETS for plants to bring any DUO issues as new process is introduced. Aug 21, 2024 3:28 AM–7:44 AM EDT

Manufacturing Information Systems / Vista

Magnet Orders Stuck in 'Package Creation' Aug 20, 2024 2:54 PM–8:29 PM EDT

Manufacturing Information Systems / National Pen

Extremely low order intake since over last 3.5 hours. Aug 19, 2024 6:35 PM–11:38 PM EDT

eCommerce / Order Management

No events for 1 day!

404 connection refused issues with several services including JIT trigger for JIT pick creation Aug 18, 2024 6:45 AM–7:58 AM EDT

Manufacturing Information Systems / Vista

No events for 1 day!

Customers unable to access orders page Aug 16, 2024 11:22 AM–5:52 PM EDT

eCommerce / Stores

No events for 1 day!

Stuck Orders Due Tomorrow (33 Total) Aug 15, 2024 2:04 PM–3:00 PM EDT

Manufacturing Information Systems / National Pen

Inkjet (Calendar) doesn’t drop into the Paperless flow Aug 15, 2024 3:02 AM–5:18 AM EDT

Logistics / North America

Mapping issue with Promotique Wireless Phone Charger Full Color Aug 14, 2024 7:42 AM–12:07 PM EDT

Manufacturing Information Systems / Vista

(DPK) are reciving SAPI shipping errors from production. Aug 13, 2024 11:22 PM–Aug 14, 2024 12:10 AM EDT

Manufacturing Information Systems / Vista

Unable to Ship Non Printed Items (Post Card Envelopes) Aug 13, 2024 8:51 AM–5:20 PM EDT

Manufacturing Information Systems / Vista

Prices not loading for SKU Aug 13, 2024 11:58 AM–1:05 PM EDT

eCommerce / Stores

Issues with the correct association/disassociation of the carriers. Jul 31, 2024 10:25 AM–Aug 13, 2024 12:09 PM EDT

Manufacturing Information Systems / Vista

Helix machines are stopped Aug 13, 2024 12:38 AM–1:35 AM EDT

Manufacturing Information Systems / National Pen

Black Crinckle Paper Showing Out of Stock Aug 12, 2024 1:06 PM–5:04 PM EDT

eCommerce / Stores

Batches stuck in 'Package Creation' Aug 12, 2024 12:45 PM–2:38 PM EDT

Manufacturing Information Systems / National Pen

Orders stuck after reprint Aug 12, 2024 10:16 AM–12:11 PM EDT

Manufacturing Information Systems / National Pen

No events for 2 days!

Batches stuck in 'package creation' Aug 9, 2024 11:50 AM–1:32 PM EDT

Manufacturing Information Systems / National Pen

Webshell is freezing on the Station for Packing and Shipping. Aug 9, 2024 7:59 AM–8:30 AM EDT

Manufacturing Information Systems / Vista

Batches stuck in Package Creation Aug 8, 2024 1:08 PM–2:57 PM EDT

Manufacturing Information Systems / National Pen

Orders in 'Fulfillment Error' Aug 7, 2024 1:59 PM–Aug 8, 2024 12:36 PM EDT

eCommerce / Order Management

Shipping Pricing Calculating Incorrect Aug 8, 2024 8:40 AM–10:38 AM EDT

Manufacturing Information Systems / Boxup

Venlo is facing an issue with LSSR not being sent to SAP Aug 7, 2024 6:30 PM–9:39 PM EDT

Manufacturing Information Systems / Vista

No events for 1 day!

NatlPen-MEX gold star order has been stuck in production Aug 6, 2024 8:36 PM–8:55 PM EDT

Logistics / North America

Product Showing Out of Stock Even though it isn't Aug 6, 2024 10:59 AM–1:59 PM EDT

eCommerce / Stores

EU Orders Routed to WND Aug 5, 2024 2:21 PM–7:00 PM EDT

Manufacturing Information Systems / Vista

Orders Stuck in The "Confirmed" or "Initial" Status Aug 5, 2024 8:27 AM–10:43 AM EDT

Manufacturing Information Systems / Boxup

Unable to Edit EDO on Line Items Aug 5, 2024 8:58 AM–9:26 AM EDT

eCommerce / Order Management

Issues with Fetching Bins in Screen Print & DTFoil and getting an unknown error Aug 5, 2024 5:39 AM–6:03 AM EDT

Manufacturing Information Systems / Vista

Issue with Shift Plan INKJET Aug 5, 2024 1:28 AM–2:35 AM EDT

Manufacturing Information Systems / National Pen

SAPI v3 Direct Shipment errors reoccurred Aug 4, 2024 9:31 AM–10:15 AM EDT

Manufacturing Information Systems / Vista

No events for 2 days!

Cutfiles not being generated from the cutrepository Aug 1, 2024 4:05 AM–Aug 2, 2024 3:14 AM EDT

Manufacturing Information Systems / Vista

Intermittent Errors at Embroidery Stations Aug 1, 2024 11:51 AM–6:29 PM EDT

Manufacturing Information Systems / Vista

Document color overrides issue Aug 1, 2024 1:52 PM–2:20 PM EDT

Artwork Technology / Prepress

No events for 1 day!

Production Account User Permissions Issue Jul 31, 2024 11:15 AM–12:04 PM EDT

Manufacturing Information Systems / National Pen

Blank Boxes Stuck in Sent To MCP Jul 31, 2024 9:56 AM–12:02 PM EDT

Manufacturing Information Systems / Boxup

The reporting database for Windsor is out of sync Jul 31, 2024 12:23 AM–7:03 AM EDT

Manufacturing Information Systems / Vista

Around 244 orders are stuck in processing state for National Pen Jul 31, 2024 4:37 AM–6:46 AM EDT

Product Catalog / Product Configuration

Duplicate Batches in the process of silkscreen Bags Jul 30, 2024 10:35 AM–Jul 31, 2024 12:34 AM EDT

Manufacturing Information Systems / National Pen

Batch stuck in Package creation inkjet on Machine Brother #51 Jul 30, 2024 8:28 PM–11:52 PM EDT

Manufacturing Information Systems / National Pen

Garnment & Pallet Loading Errors Jul 30, 2024 3:36 PM–7:01 PM EDT

Manufacturing Information Systems / Vista

Issue with Order 1044986 batching Jul 30, 2024 9:03 AM–11:07 AM EDT

Manufacturing Information Systems / Boxup

Amazon orders are unable to ship due to a 400 error. Jul 5, 2024 8:49 AM–Jul 29, 2024 6:33 PM EDT

Manufacturing Information Systems / Vista

NatlPen-MEX batches are pending in scheduled status Jul 22, 2024 9:05 PM–Jul 29, 2024 6:25 PM EDT

Manufacturing Information Systems / National Pen

Pens missing fills Jul 26, 2024 11:17 AM–Jul 29, 2024 4:09 PM EDT

Manufacturing Information Systems / National Pen

No events for 3 days!

Orders Not Transmitted to National Pen (400+) Jul 25, 2024 7:44 PM–9:50 PM EDT

Product Catalog / Supplier Integrations

Expired Goldstar Batch Stuck Jul 25, 2024 6:06 PM–6:40 PM EDT

Manufacturing Information Systems / National Pen

Foil Option Previews Jul 25, 2024 3:37 PM–5:11 PM EDT

Artwork Technology / Asset Management

No events for 1 day!

Increased Orders in Prepress Jul 24, 2024 11:27 AM–12:06 PM EDT

Artwork Technology / Prepress

(BHI) Coster and the umbrella gang of Dye Sublimation have been stuck in the 'DrawGangs Work Enqueued' Jul 22, 2024 11:11 PM–Jul 23, 2024 8:41 PM EDT

Manufacturing Information Systems / Vista

SAPI Shipments Failing Due to 424 Errors Jul 23, 2024 12:01 PM–2:28 PM EDT

Manufacturing Information Systems / Vista

Issue with Review App Jul 23, 2024 5:12 AM–5:45 AM EDT

Artwork Technology / Prepress

QR Code Generator Service Down Jul 22, 2024 5:23 PM–5:49 PM EDT

Artwork Technology / Artwork Design

Batches Stuck in Scheduled Status Jul 22, 2024 1:20 PM–2:16 PM EDT

Manufacturing Information Systems / Boxup

The orders have been in the 'SentToMCP' status Jul 22, 2024 7:39 AM–1:55 PM EDT

Product Catalog / Supplier Integrations

Plant DB Server SSRS, eTOD and production Reports are not working. Jul 21, 2024 7:49 PM–8:02 PM EDT

Manufacturing Information Systems / Vista

Orderability issue in PODS and SPEEDO services are blocking customer checkout Jul 21, 2024 8:44 AM–9:15 AM EDT

Product Catalog / Supplier Integrations

No events for 1 day!

BHI - Select gangs failing to Draw Jul 19, 2024 10:27 PM–11:06 PM EDT

Manufacturing Information Systems / Vista

All agents are seeing mass blue screen on windows Jul 19, 2024 1:45 AM–2:47 PM EDT

Manufacturing Information Systems / Vista

All Windows Machines are down sue to BSOD error Jul 19, 2024 1:09 AM–2:46 PM EDT

Manufacturing Information Systems / Vista

Rush Orders Stuck Jul 19, 2024 11:13 AM–2:26 PM EDT

Manufacturing Information Systems / Boxup

Scheduling Screen Loading Problems Jul 18, 2024 2:55 PM–4:02 PM EDT

Manufacturing Information Systems / Vista

Order stuck at package created and TERMINATE process is not functioning Jul 18, 2024 9:51 AM–11:57 AM EDT

Manufacturing Information Systems / Boxup

All the DAs who is using file review facing an issue Jul 18, 2024 7:09 AM–8:09 AM EDT

Artwork Technology / Prepress

Permission group for helix workflow (PET) Jul 18, 2024 5:52 AM–6:50 AM EDT

Manufacturing Information Systems / National Pen

Autoboxer error in Venlo Jul 17, 2024 9:41 AM–5:58 PM EDT

Manufacturing Information Systems / Vista

Planning API service is down Jul 17, 2024 7:30 AM–8:02 AM EDT

Manufacturing Information Systems / Vista

The webshell outage is affecting the entire plant and preventing from being able to ship Jul 17, 2024 7:16 AM–7:56 AM EDT

Manufacturing Information Systems / Vista

Ecommerce seeing over 70 failures each in Workflow price and Declared value calculator Jul 16, 2024 8:06 AM–9:02 AM EDT

Product Catalog / Pricing

Process Color Issue Jul 15, 2024 5:14 PM–7:06 PM EDT

Artwork Technology / Prepress

EU Orders Coming in to WND Viper Jul 15, 2024 11:22 AM–12:59 PM EDT

Manufacturing Information Systems / Vista

RANCH background processing is currently delayed Jul 15, 2024 9:25 AM–11:31 AM EDT

Product Catalog / Product Configuration

Targets aren not generating for the day shift Jul 15, 2024 6:14 AM–7:59 AM EDT

Manufacturing Information Systems / Vista

No events for 3 days!

Few Artist were facing uploading and Downloading issue Jul 12, 2024 7:23 AM–7:25 AM EDT

Artwork Technology / Prepress

Increased Suspended Workflows in FRWC Jul 11, 2024 6:02 PM–11:23 PM EDT

Product Catalog / Supplier Integrations

Download Failed due to Network Error Jul 11, 2024 2:30 PM–6:08 PM EDT

Manufacturing Information Systems / National Pen

Webshell down and Drawing Errors Jul 11, 2024 2:41 PM–3:57 PM EDT

Manufacturing Information Systems / Vista

Multiple order pending to be grouped into batches Jul 11, 2024 10:07 AM–11:36 AM EDT

Manufacturing Information Systems / National Pen

Overdue Goldstar batch stuck on Brother #53 Jul 10, 2024 3:14 PM–3:48 PM EDT

Manufacturing Information Systems / National Pen

RUSH Order will not batch. This order is at Fulfillment Accepted and ready to assign in Production Planner. Jul 10, 2024 8:03 AM–9:25 AM EDT

Manufacturing Information Systems / Boxup

Selector API experiencing increased error rate of more than 10% Jul 10, 2024 6:10 AM–6:14 AM EDT

Product Catalog / Product Configuration

Batches stuck on Brother 50 & 53 Jul 9, 2024 3:25 PM–4:27 PM EDT

Manufacturing Information Systems / National Pen

Viper inaccessible after VM change Jul 8, 2024 3:50 PM–6:56 PM EDT

Manufacturing Information Systems / Vista

Issue with Shipping Service where all VSOs affected Jul 8, 2024 10:35 AM–1:48 PM EDT

Manufacturing Information Systems / Vista

Cannot view certain content in PCC Jul 4, 2024 10:47 AM–Jul 8, 2024 10:21 AM EDT

Manufacturing Information Systems / Vista

More than 1k failiure on supplier integration. Jul 7, 2024 9:27 PM–10:30 PM EDT

Product Catalog / Supplier Integrations

BHI has observed that JIT labels are not printing from SAP. As a result, Columbus Embroidery Production has been halted. Jul 7, 2024 2:08 PM–2:48 PM EDT

Manufacturing Information Systems / Vista

No events for 2 days!

800 oders are stuck in document Transformation step. Jul 5, 2024 8:36 AM–9:50 AM EDT

Artwork Technology / Prepress

Windsor DB Out of Sync Jul 4, 2024 9:24 PM–9:56 PM EDT

Manufacturing Information Systems / Vista

No events for 1 day!

Gangs failing to draw on press 21 Jul 3, 2024 3:47 PM–4:38 PM EDT

Manufacturing Information Systems / Vista

Embroidery Items Waiting for Ganging Jul 3, 2024 11:32 AM–12:27 PM EDT

Manufacturing Information Systems / Vista

Work Entity Service Errors Jul 2, 2024 3:24 PM–5:05 PM EDT

Artwork Technology / Prepress

No events for 1 day!

Issues with image uploads in designer Jul 1, 2024 12:04 PM–12:16 PM EDT

Artwork Technology / Prepress

All packages from VEN's carrier, GLS (General Logistics Systems), going to Austria are failing Jul 1, 2024 2:38 AM–6:24 AM EDT

Manufacturing Information Systems / Vista

No events for 4 days!

MIS PBM Incident Jun 26, 2024 3:46 PM–5:38 PM EDT

Manufacturing Information Systems / Vista

MIS PBM Incident Jun 25, 2024 5:06 AM–Jun 26, 2024 5:38 AM EDT

Manufacturing Information Systems / Vista

MIS PBM Incident Jun 25, 2024 11:36 PM–Jun 26, 2024 12:55 AM EDT

Manufacturing Information Systems / Vista

Attribute Model Validator performance degraded due to a recent Deployment. Jun 25, 2024 9:37 AM–9:41 AM EDT

Product Catalog / Inventory and Delivery Planning

MIS PBM Incident Jun 24, 2024 10:28 PM–11:09 PM EDT

Manufacturing Information Systems / Vista

No events for 4 days!

MIS PBM Incident Jun 20, 2024 3:34 PM–5:05 PM EDT

Manufacturing Information Systems / Vista

No events for 1 day!

MIS PBM Incident Jun 19, 2024 3:58 AM–4:14 AM EDT

Manufacturing Information Systems / Vista

MIS PBM Incident Jun 18, 2024 8:35 AM–10:49 AM EDT

Manufacturing Information Systems / Vista

No events for 6 days!

MIS PBM Incident Jun 12, 2024 7:45 AM–8:37 AM EDT

Manufacturing Information Systems / Vista

MIS PBM Incident Jun 11, 2024 8:03 PM–10:44 PM EDT

Manufacturing Information Systems / Vista

MIS PBM Incident Jun 11, 2024 8:42 PM–9:55 PM EDT

Manufacturing Information Systems / Vista

Selector API Slowness impacting BES and other services Jun 11, 2024 12:27 PM–12:59 PM EDT

Product Catalog / Supplier Integrations

Upload team is facing latency issue and experiencing slowness and delay while uploading the proofs in the review app Jun 11, 2024 9:46 AM–10:34 AM EDT

Artwork Technology / Asset Management

MIS PBM Incident Jun 10, 2024 11:20 PM–11:41 PM EDT

Manufacturing Information Systems / Vista

No events for 2 days!

MIS PBM Incident Jun 8, 2024 8:21 PM–8:46 PM EDT

Manufacturing Information Systems / Vista

MIS PBM Incident Jun 7, 2024 7:40 PM–9:34 PM EDT

Manufacturing Information Systems / Vista

Box Up 22 live, test orders failing Jun 7, 2024 11:45 AM–3:20 PM EDT

eCommerce / Order Management

No events for 6 days!

MIS PBM Incident May 31, 2024 10:28 PM–10:51 PM EDT

Manufacturing Information Systems / Vista

No events for 1 day!

MIS PBM Incident May 30, 2024 2:12 AM–3:06 AM EDT

Manufacturing Information Systems / Vista

Review tool down for designers, unable to work on custom app May 14, 2024 7:49 PM–May 29, 2024 9:28 PM EDT

Artwork Technology / Prepress

Batches stuck in scheduled status May 29, 2024 2:40 PM–5:25 PM EDT

Manufacturing Information Systems / Boxup

Sheet Stickers SKU ItemDNA Mapping Causing Rejections May 29, 2024 3:32 PM–4:26 PM EDT

Product Catalog / Product Configuration

No events for 1 day!

MIS PBM Incident May 27, 2024 11:08 PM–11:09 PM EDT

Manufacturing Information Systems / Vista

Pricing Calculator Degraded May 27, 2024 12:23 PM–1:09 PM EDT

Product Catalog / Pricing

No events for 1 day!

MIS PBM Incident May 25, 2024 12:57 AM–2:46 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

File upload/download issues May 24, 2024 11:50 PM–May 25, 2024 3:07 AM EDT

3 Affected Services:

Artwork Technology / Artwork Processing
Artwork Technology / Artwork Design
Artwork Technology / Prepress

Currently, 1641 orders are suspended in routing state for all the Busniss Units. May 24, 2024 2:29 AM–3:23 AM EDT

Product Catalog / Product Configuration

Failure when calling web prices for Mailing Services Postcards May 23, 2024 6:42 PM–7:51 PM EDT

Product Catalog / Pricing

No events for 2 days!

MIS PBM Incident May 20, 2024 9:14 PM–9:45 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

MIS PBM Incident May 19, 2024 9:33 AM–10:10 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

MIS PBM Incident May 18, 2024 8:06 AM–8:29 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident May 17, 2024 5:32 PM–9:44 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 2 days!

Looker - Outage May 15, 2024 9:47 AM–10:01 AM EDT

Data / Data Platform

No events for 1 day!

Increased failures from "Shipment Planner" investigation May 14, 2024 7:52 AM–9:59 AM EDT

Product Catalog / Inventory and Delivery Planning

Production incident for Anonymous Auth token service May 14, 2024 9:06 AM–9:16 AM EDT

22 Affected Services:

eCommerce / Order Management
eCommerce / Stores
eCommerce / OneCommerce
eCommerce / CoreCommerce
Artwork Technology / Artwork Processing
Artwork Technology / Content Management
Artwork Technology / Artwork Design
Artwork Technology / Asset Management
Artwork Technology / Visualization
Artwork Technology / Artwork Generation
Artwork Technology / Template Management
Artwork Technology / Prepress
Data / Data Platform
Data / Personalization Framework
Data / Data Consulting
Product Catalog / Pricing
Product Catalog / Product Configuration
Product Catalog / Inventory and Delivery Planning
Product Catalog / Supplier Integrations
Manufacturing Information Systems / Vista
Manufacturing Information Systems / National Pen
Manufacturing Information Systems / Boxup

MIS PBM Incident May 14, 2024 7:22 AM–8:12 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident May 13, 2024 9:30 PM–11:53 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident May 13, 2024 8:02 PM–10:37 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 2 days!

Fulfillment configuration, product link have elevated response times May 10, 2024 11:36 PM–May 11, 2024 2:01 AM EDT

Product Catalog / Inventory and Delivery Planning

MIS PBM Incident May 10, 2024 12:36 PM–1:57 PM EDT

2 Affected Services:

Manufacturing Information Systems / Vista
Manufacturing Information Systems / Boxup

1700 orders are stuck in the fulfillment expectations workflow, similar to CTIM-664 May 10, 2024 12:40 AM–1:17 AM EDT

Product Catalog / Supplier Integrations

No events for 1 day!

Prepress is currently investigating high rate of 'background job creation failed' errors May 8, 2024 8:21 AM–8:27 AM EDT

Artwork Technology / Prepress

Custom quote orders are stuck in suspended state. Currently this API is giving 413 May 8, 2024 4:18 AM–6:17 AM EDT

Product Catalog / Product Configuration

BoxUp Order Issues May 7, 2024 4:51 PM–9:11 PM EDT

eCommerce / Stores

1200+ orders stuck in Routing, Fulfillment Expectations Service returning 502 errors May 7, 2024 9:51 AM–1:41 PM EDT

Product Catalog / Supplier Integrations

Pixart may face issues while calculating prices on website, due to pattern of spikes on Backbone Pricing Service May 6, 2024 10:31 AM–May 7, 2024 10:31 AM EDT

Product Catalog / Pricing

Performance Degradation in Fulfillment Configuration Service May 7, 2024 5:22 AM–10:30 AM EDT

Product Catalog / Supplier Integrations

MIS PBM Incident May 1, 2024 3:34 AM–May 6, 2024 10:55 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident May 6, 2024 9:00 AM–10:53 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 4 days!

Template Realization CDN Returning Invalid Cert Error at HTTPS May 1, 2024 4:58 PM–5:23 PM EDT

Artwork Technology / Template Management

Endpoint errors returned for services used by Studio5 Apr 30, 2024 9:12 PM–10:31 PM EDT

2 Affected Services:

Artwork Technology / Visualization
Artwork Technology / Prepress

Artwork color issue on BoxUp orders Apr 30, 2024 3:21 PM–4:41 PM EDT

Product Catalog / Product Configuration

RANCH service high error rate Apr 30, 2024 11:11 AM–12:06 PM EDT

Product Catalog / Pricing

No events for 1 day!

MIS PBM Incident Apr 29, 2024 1:15 AM–2:41 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 3 days!

MIS PBM Incident Apr 25, 2024 10:53 AM–1:18 PM EDT

4 Affected Services:

Fulfillment - old, do not use / Manufacturing Information Systems
Manufacturing Information Systems / Vista
Logistics / North America
Logistics / Europe

Orders rejected for missing return address Apr 22, 2024 2:23 PM–Apr 24, 2024 1:28 PM EDT

2 Affected Services:

Manufacturing Information Systems / Boxup
Logistics / North America

No events for 1 day!

MIS PBM Incident Apr 23, 2024 6:31 AM–7:28 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident Apr 23, 2024 1:30 AM–4:09 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident Apr 22, 2024 11:36 AM–1:46 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 2 days!

MIS PBM Incident Apr 19, 2024 10:44 PM–11:06 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

Customers cannot add to cart (BoxUp) Apr 18, 2024 3:29 PM–5:01 PM EDT

Product Catalog / Pricing

MIS PBM Incident Apr 18, 2024 11:48 AM–2:36 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MAISE Service Issues Apr 17, 2024 3:44 PM–4:22 PM EDT

Product Catalog / Inventory and Delivery Planning

Orders stuck in Upload And Release Revision under file review tool. Apr 17, 2024 7:15 AM–3:02 PM EDT

Artwork Technology / Artwork Processing

MIS PBM Incident Apr 16, 2024 2:56 PM–3:15 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

High rate of error on both workflows for Pixartprinting and Easyflyer. Apr 16, 2024 11:49 AM–2:48 PM EDT

Artwork Technology / Artwork Processing

Cannot create orders in cockpit (BoxUp) Apr 15, 2024 2:33 PM–5:55 PM EDT

eCommerce / Order Management

we have started getting improper json from review request. we have getting lots of orders with this issue Apr 15, 2024 9:24 AM–1:10 PM EDT

Artwork Technology / Artwork Processing

MIS PBM Incident Apr 14, 2024 10:39 PM–Apr 15, 2024 2:02 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 2 days!

Many artists are not able to login into app https://wmd-review.prepress.cimpress.io Apr 12, 2024 3:49 AM–5:56 AM EDT

Artwork Technology / Prepress

No events for 1 day!

AMV Outage Apr 10, 2024 11:16 AM–12:08 PM EDT

Product Catalog / Inventory and Delivery Planning

MIS PBM Incident Apr 9, 2024 11:22 PM–Apr 10, 2024 12:17 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

Review coordinator service down for few mins Apr 8, 2024 7:28 AM–7:29 AM EDT

Artwork Technology / Artwork Processing

No events for 3 days!

Orders were released without doc review Apr 4, 2024 11:28 AM EDT

Artwork Technology / Artwork Processing

No events for 1 day!

MIS PBM Incident Apr 2, 2024 8:13 PM–Apr 3, 2024 3:30 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

MIS PBM Incident Apr 1, 2024 11:15 PM–Apr 2, 2024 2:35 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

All workflows queued for document transformation are becoming stalled Apr 1, 2024 3:20 AM–4:11 AM EDT

Artwork Technology / Prepress

No events for 4 days!

MIS PBM Incident Mar 27, 2024 3:38 PM–4:08 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident Mar 27, 2024 11:36 AM–1:36 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

E-commerce investigating high throughput affecting Pricing and Shipping Service performances (401 calls) Mar 26, 2024 10:23 AM–12:04 PM EDT

eCommerce / Order Management

order stuck at doc transform step Mar 26, 2024 6:55 AM–7:26 AM EDT

Artwork Technology / Artwork Processing

Order Flow Issue Mar 18, 2024 4:44 PM–Mar 25, 2024 9:16 PM EDT

Product Catalog / Inventory and Delivery Planning

Planning API Response Issues Mar 25, 2024 1:14 PM–3:29 PM EDT

Logistics / North America

No events for 3 days!

Team is getting lot of error from order/item service Mar 22, 2024 12:48 AM–2:05 AM EDT

eCommerce / Order Management

Zip service is down in EuWest region" in EU Mar 21, 2024 8:56 AM–11:16 AM EDT

Artwork Technology / Prepress

Several orders are currently stuck in the prepress processing stage Mar 21, 2024 7:31 AM–8:51 AM EDT

Artwork Technology / Prepress

No events for 3 days!

MIS PBM Incident Mar 18, 2024 2:25 AM–3:19 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 3 days!

Design review facing issue with loading orders Mar 14, 2024 3:14 PM–4:29 PM EDT

Artwork Technology / Artwork Processing

Degraded performance due to latency in Auth services Mar 14, 2024 8:14 AM–8:54 AM EDT

eCommerce / Stores

MIS PBM Incident Mar 13, 2024 5:56 PM–Mar 14, 2024 12:30 AM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 2 days!

Artwork is getting disappeared for Goldstar fulfiller Mar 11, 2024 11:28 AM–Mar 12, 2024 12:15 AM EDT

Artwork Technology / Prepress

MIS PBM Incident Mar 11, 2024 6:53 PM–11:38 PM EDT

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 11 days!

BoxUp Checkout Issues Feb 29, 2024 1:46 PM–2:17 PM EST

Product Catalog / Pricing

MIS PBM Incident Feb 28, 2024 2:36 PM–5:16 PM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

MIS PBM Incident Feb 26, 2024 10:20 PM–11:41 PM EST

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident Feb 26, 2024 6:24 AM–12:24 PM EST

Fulfillment - old, do not use / Manufacturing Information Systems

Printdeal Ganging 'Pools' show already shipped orders-blocking Feb 26, 2024 6:50 AM–7:24 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems

Looker Content Deployer Feb 26, 2024 6:34 AM–6:53 AM EST

Data / Data Platform

No events for 4 days!

MIS PBM Incident Feb 22, 2024 2:14 AM–2:50 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

MIS PBM Incident Feb 20, 2024 11:27 PM–Feb 21, 2024 12:16 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems

Cockpit Page not loading Feb 20, 2024 4:56 AM–5:21 AM EST

eCommerce / Order Management

Seeing a spike in DSS errors coming into Studio6 Feb 19, 2024 2:54 PM–4:20 PM EST

Artwork Technology / Artwork Processing

Agents are not able to process the Dark Images Flow order in the consolidated Review App. Feb 15, 2024 6:13 AM–Feb 19, 2024 2:27 AM EST

Artwork Technology / Artwork Processing

MIS PBM Incident Feb 18, 2024 7:37 AM–10:07 PM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 3 days!

MIS PBM Incident Feb 15, 2024 8:31 AM–10:03 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

Orders Stuck in Processing Feb 13, 2024 10:59 AM–11:58 AM EST

Product Catalog / Supplier Integrations

MIS PBM Incident Feb 12, 2024 8:57 PM–9:38 PM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 5 days!

MIS PBM Incident Feb 7, 2024 4:26 AM–4:37 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems

MIS PBM Incident Feb 6, 2024 9:27 PM–10:44 PM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 1 day!

MIS PBM Incident Feb 5, 2024 7:40 PM–8:28 PM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 3 days!

Cancellation & Change Requests impacted resulting in no new requests are being created Feb 2, 2024 4:54 AM–5:09 AM EST

Product Catalog / Supplier Integrations

Unable to save the created cutline file in sticker studio Feb 1, 2024 10:54 AM–12:48 PM EST

Artwork Technology / Prepress

Order backlog in prepress steps are increasing Jan 31, 2024 11:38 AM–6:45 PM EST

Artwork Technology / Prepress

No events for 5 days!

Orders were not getting processed in several review applications Jan 26, 2024 4:42 AM EST

Artwork Technology / Prepress

Exaprint Review agents are not able to see the customer uploaded ZIP and Original File. Jan 24, 2024 11:21 AM–Jan 25, 2024 7:54 AM EST

Artwork Technology / Prepress

MIS PBM Incident Jan 25, 2024 6:08 AM–6:35 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 2 days!

MIS PBM Incident Jan 23, 2024 4:42 AM–6:13 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems

No events for 4 days!

Pricing in Cockpit stuck for Printdeal Jan 18, 2024 9:59 AM–11:02 AM EST

eCommerce / Stores

MIS PBM Incident Jan 18, 2024 4:56 AM–4:59 AM EST

Fulfillment - old, do not use / Manufacturing Information Systems