Missing shipping data affecting WBR report

Resolved Jun 12, 2025 3:59 AM EDT

Incident Resolved: CTIM-1512
Contain
Please contact CTIM or see ticket for more details.

Updated Jun 11, 2025 4:04 AM EDT

UPDATE:

Awaiting response from Vista after latest update from Data Domain.

Investigating Jun 10, 2025 5:59 AM EDT

New Incident: CTIM-1512
Priority: Low
Escalation sent to: VIPER: Planning/Data Investigation for review.
Missing shipping data from the source system is impacting the Weekly Business Review (WBR) report with over 33% of shipping speeds missing from last week’s orders. This affects the delivery and shipping section of this week’s WBR. The issue is currently under investigation by the CT Fulfillment Data team and has been classified as Severity 3 by Vista.