All Inkjet batches stuck

Resolved May 22, 2025 12:03 PM EDT

Incident Resolved: CTIM-1458
National Pen confirms the issue has been resolved and the incident has been moved to ‘contained’ status.
Please contact CTIM or see ticket for more details.

Updated May 21, 2025 1:51 PM EDT

UPDATE:

All batches have now been remediated, pending confirmation from the fulfiller.

Updated May 21, 2025 1:21 PM EDT

UPDATE:

D’Ninjas squad is online and reviewing the issue. Next update in 30 minutes.

Updated May 21, 2025 12:58 PM EDT

UPDATE:
Escalation sent to: Fulfillment: MIS D’Ninjas

Redirecting to D’Ninjas for assistance.

Investigating May 21, 2025 12:44 PM EDT

New Incident: CTIM-1458
Priority: Critical
Escalation sent to: Fulfillment: MIS Rhydon Squad for review.
All batches in Inkjet process are currently stuck in ‘package creation’ status. The entire workflow is currently halted due to the issue.