Asset Management
Increased frequency of "Asset ImageInfo not available" errors observed in Studio over the past two days
Incident Resolved: CTIM-1541
Development team has successfully deployed the fix and the customer has confirmed that the errors have dropped to zero, resolving the issue. The incident is now considered contained.
Please contact CTIM or see ticket for more details.
UPDATE:
There are no further updates on the deployment completion from the development team yet. We will provide the next update once we hear back from them or in a max of 2 hours.
UPDATE:
A fix is being deployed to prevent the affected asset type from being included in responses where it does not belong. This change is expected to stop the issue immediately and has minimal risk as the asset type was recently introduced. The deployment is expected to be completed within the next few hours. We will provide next update when we hear back from the team or max in 2 hours.
UPDATE:
The relevant team is actively investigating the issue with high priority. CTIM will follow up for the next update in max 2 hour.
New Incident: CTIM-1541
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Studio is experiencing increased “ImageInfo not available” errors, caused by valid 404s for non-image assets like brandProfile. These are unexpectedly breaking previews and uploads, pointing to a validation issue in the image handling flow. The problem affects users beyond BrandKit and is under active investigation.