Cimpress Technology

Inventory and Delivery Planning

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Linker service incident causing IDP failures/EDO returns

Resolved

Incident Resolved: CTIM-1148
After a multitude of steps taken to stabilize the situation around IDP returns/Linker service that was affecting Box Up critically and other Business Units to some extent, has now stabilized and transaction times are returning to expected levels. CTIM will contain this incident with the ability to re-open it should this reoccur.
Please contact CTIM or see ticket for more details.

Investigating

New Incident: CTIM-1148
Priority: Critical
Escalation sent to: PCD: Product Services for review.
Currently Product Services team is investigating incident with Looker service that is resulting in failed IDP returns for customers. Next update in 30 minutes