Prepress
Multiple workflows are being affected due to Review App loading issues and slow response times.
Incident Resolved: CTIM-1513
Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Developer teams have confirmed that the issue is resolved and both database and session performance have stabilized. We are now awaiting confirmation from all affected Business Units before officially marking the issue as contained.
UPDATE:
Developer teams continue to work on identifying the root cause with the highest priority. Next update when we hear back from them or max in 30 minutes.
UPDATE:
Even after monitoring the situation, the issue does not appear to be resolved and teams have encountered problems again. Developer teams are actively working on finding the root cause with the highest priority. Next update in max 30 minutes.
UPDATE:
The Developer teams confirmed that the issue is fully resolved and everything should be working fine. Awaiting confirmation from some fulfillers. We will monitor the situation for some time before containing the issue.
UPDATE:
Adding the possible affected BUs. Team is seeing some improvements in the server. Next update when we hear back from them or max in 30 minutes.
UPDATE:
Artwork team is currently looking into this issue of Review app with priority. Next update in less than an hour.
New Incident: CTIM-1513
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Multiple teams are facing ongoing issues with the Review App including blank screens, failure to fetch orders, slow performance during order release and login problems. Despite trying basic troubleshooting steps like clearing cache, flushing DNS, using different browsers and incognito mode, the issues persist. These problems are impacting several workflows and disrupting normal operations.