Prepress
Increase in document transformation queue
Incident Resolved: CTIM-1462
Queue numbers have normalized. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
After retrying the stuck jobs, the queue count is now decreasing. We will keep this incident open until it’s back to a normal level.
UPDATE:
Updating service to Prepress.
Actual impact will need to be determined by the Order Management team, as items stuck in progress could result in missed cutoff times and manufacturing delays.
The traffic has already been rerouted which should help resolve the issue soon. Next update in 30 minutes or less.
New Incident: CTIM-1462
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork Domain identified a rapid increase in the one of their queues with 2k+ items. They’ve already engaged the support/dev teams and have been working to mitigate the issue. The impact to orders should be minor but we’re raising the issue for documentation and tracking.