Certain Polymailers are Not Purchasable

Resolved Oct 25, 2024 2:49 PM EDT

Incident Resolved: CTIM-882
After editing the property for the missing sizes on the affected product, all size are able to be added to cart successfully. There are some follow up items that will be included in the PIA for this issue. Incident is now contained.
Please contact CTIM or see ticket for more details.

Updated Oct 25, 2024 12:28 PM EDT

UPDATE:

Since there’s been no recent changes to the SKU or PRD (confirmed by Product Ops and BoxUp teams), eCommerce support is currently checking the call to the pricing endpoint for boxup that’s returning a 400 and blocking checkout for these items. Will share more details as they become available.

Updated Oct 25, 2024 11:48 AM EDT

UPDATE:
Escalation sent to: eCommerce Support

Requesting ecommerce support to assist with this issue.

Updated Oct 25, 2024 11:32 AM EDT

UPDATE:

Product Ops has been actively looking into the issue. Will provide additional details as soon as they are available.

Investigating Oct 25, 2024 10:43 AM EDT

New Incident: CTIM-882
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
BoxUp is currently unable to add certain structures to the cart. Specifically the sizes 9x6, 9.5x3x12, 14.25x4x11.5, and 19x4x11.5 are stalling during the add-to-cart process. The button displays a slow loading animation then greys out without completing the action.