Cimpress Technology

Pricing

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Unable to load prices for the product due to a 404 error from the upstream service

Resolved

Incident Resolved: CTIM-860
Product Operations confirmed that the contract renewal is done and the prices are now displaying on the website. Incident is contained
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

Product Operations have requested the fulfiller to create the contract and have offered to handle it on their behalf. We are currently awaiting their response

Updated

UPDATE:

Investigation revealed that a contract was recently terminated and the team is currently working on creating a new contract

Investigating

New Incident: CTIM-860
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Unable to fetch the price for the product due to a 404 error from upstream services impacting multiple products.
More details in the thread
https://cimpress.slack.com/archives/CQ4EUFZ3Q/p1728461072377249?thread_ts=1728395378.082989&cid=CQ4EUFZ3Q
https://cimpress.slack.com/archives/C02RGM3TXB9/p1728457808617819?thread_ts=1728398338.015779&cid=C02RGM3TXB9