Prepress
Orders failing in Prepress
Incident Resolved: CTIM-1321
At this point, the incident is contained, though we are still waiting to confirm that the remaining orders have been re-injected successfully.
Please contact CTIM or see ticket for more details.
UPDATE:
Testing re-injected orders has been successful. Support teams are proceeding with resubmitting all the affected items at this point (130 total). We will wait to contain the incident once we can confirm the orders have been processed and sent to production.
New Incident: CTIM-1321
Priority: High
Escalation sent to: Artwork Tech: Prepress for review.
Prepress teams noticed a spike in failed orders during the drawing request step. They identified a problematic flow and have since disabled it to prevent new orders from failing. Affected orders were for Pixart and have already been identified. Support teams are working to remediate those items and correct the flow before it is re-enabled.