Issue with New Product Configuration

Resolved Nov 6, 2024 4:59 PM EST

Incident Resolved: CTIM-910
Updated configuration was deployed and we’ve received no further reports of problems from production. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Nov 6, 2024 11:23 AM EST

UPDATE:

A fix was implemented at 3:43am on 11/06/2024, pending confirmation from the fulfiller.

Updated Nov 5, 2024 1:35 PM EST

UPDATE:

Updating this issue category since it’s unclear where this configuration is set without more information (but it doesn’t appear to be within PCD at this point).

Updated Nov 5, 2024 11:12 AM EST

UPDATE:

Additional info on the requested config changes needed from the fulfiller. The config parameter change requested doesn’t seem to be a ‘product config’ but related to artwork or prepress…currently checking with artwork teams.

Investigating Nov 5, 2024 10:30 AM EST

New Incident: CTIM-910
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
New product family (GLO) requires correction (details in channel). Since the product already has orders in production, the fulfiller has requested we update the configuration asap.