National Pen
Issue with New Product Configuration
Incident Resolved: CTIM-910
Updated configuration was deployed and we’ve received no further reports of problems from production. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
A fix was implemented at 3:43am on 11/06/2024, pending confirmation from the fulfiller.
UPDATE:
Updating this issue category since it’s unclear where this configuration is set without more information (but it doesn’t appear to be within PCD at this point).
UPDATE:
Additional info on the requested config changes needed from the fulfiller. The config parameter change requested doesn’t seem to be a ‘product config’ but related to artwork or prepress…currently checking with artwork teams.
New Incident: CTIM-910
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
New product family (GLO) requires correction (details in channel). Since the product already has orders in production, the fulfiller has requested we update the configuration asap.