The NPL team is experiencing an issue with the Review App

Resolved Nov 6, 2024 7:05 AM EST

Incident Resolved: CTIM-915
The Artwork team has updated that the backlog job has been reduced to zero. National Pen confirmed that everything is working as expected. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Nov 6, 2024 6:32 AM EST

UPDATE:

The Automation team routed the US traffic to the EU region due to a deployment change in the US region. The traffic has now been routed back to the US and the backlog is significantly reducing.

Updated Nov 6, 2024 6:16 AM EST

UPDATE:

National Pen has shared example requests and the Automation team is checking if there is a backlog in file generation.

Updated Nov 6, 2024 6:09 AM EST

UPDATE:
Escalation sent to: Artwork Tech: Prepress

Redirecting escalation to Artwork Automation squad (Prepress team)

Investigating Nov 6, 2024 5:49 AM EST

New Incident: CTIM-915
Priority: Critical
Escalation sent to: Artwork Tech: MOS & DocExt for review.
The NPL team is facing an issue with the Review App where the document validation process for releasing National Pen orders is taking an unusually long time affecting all artists involved.
App Link: https://nationalpen-abc-review.prepress.cimpress.io/