Unable to edit inkjet plan

Resolved Mar 6, 2025 11:05 PM EST

Incident Resolved: CTIM-1226
Symphony has created next shift plan for inkjet and National Pen also confirmed that they are able to see the shift plan. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Mar 6, 2025 10:51 PM EST

UPDATE:

Symphony checked the issue and mentioned that editing shift constraints is blocked during the planning window for the next shift which is expected behavior for safety. However National Pen pointed out that they were able to make similar changes for Laser Technology but the editing window never opened for Inkjet. Symphony is currently working on creating next shift plan for inkjet. Next update when we hear from them or max in 30 minutes.

Updated Mar 6, 2025 10:22 PM EST

UPDATE:
Escalation sent to: Paperless: Symphony Squad

Adding Symphony to the page to look into the issue. Next update in 30 minutes

Updated Mar 6, 2025 10:12 PM EST

UPDATE:

Rhydon is online and looking into the issue. Next update in 30 minutes

Investigating Mar 6, 2025 10:03 PM EST

New Incident: CTIM-1226
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
NatlPen-MEX is unable to edit the inkjet plan, directly impacting production. They are also unable to confirm a shift plan for production.