Inventory and Delivery Planning
Printdeal PPAG products not returning inventory, blocked customers
Incident Resolved: CTIM-1107
After roll back of change, Printdeal has confirmed that the PPAG products are working as expected again on site. Incident contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Dispatch squad is currently rolling back a change that may have impacted Printdeal PPAG orders. Awaiting results from this roll back. Next update in max 30 minutes.
UPDATE:
Product Operations online and investigating at highest urgency blocked PPAG which appears to have began around 7:45am ET. Next update in a max of 30 minutes.
New Incident: CTIM-1107
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Currently it appears as if Printdeal is no longer getting inventory for all PPAG products, creating a critical situation as customers cannot purchase these items. The error is shared in Slack channel but appears to be related possibly to missing deliverable dates.