National Pen Casino workflow down due to stuck batch AI4LB4FRVLOO96Q

Resolved Feb 12, 2025 2:55 PM EST

Incident Resolved: CTIM-1151
Incident contained as confirmed by National Pen.
Please contact CTIM or see ticket for more details.

Updated Feb 12, 2025 2:36 PM EST

UPDATE:

MIS D’Ninjas have ack’d the page and are investigating. Next update in max 30 minutes.

Investigating Feb 12, 2025 2:29 PM EST

New Incident: CTIM-1151
Priority: Critical
Escalation sent to: Fulfillment: D’Ninjas for review.
National Pen Casino workflow down due to stuck batch AI4LB4FRVLOO96Q, Please help to clear this batch so production can continue.