National Pen
Multiple orders stuck in package creation
Incident Resolved: CTIM-1469
The affected orders are now ready for production. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The problem with the stuck orders has been fixed and are in the process of being batched again for production. Next update in 30 minutes or sooner.
UPDATE:
Escalation sent to: Fulfillment: MIS Rhydon Squad
Adding additional support teams for assistance.
UPDATE:
The support team is online and reviewing the issue now. Next update in 30 minutes or sooner if a fix is found.
New Incident: CTIM-1469
Priority: Critical
Escalation sent to: Fulfillment: MIS D’Ninjas for review.
National Pen (MEX) currently has multiple high-priority (GS) orders stuck in ‘package creation’ status. Order details are in the incident channel. Engaging paging for the support team at ‘critical’ priority.