North America
Multiple users are unable to access their orders page when trying to reorder items.
Incident Resolved: CTIM-804
BoxUp Dev has released a patch for this issue and the incident is contained now.
Please contact CTIM or see ticket for more details.
UPDATE:
Website will be put in containment mode so that customers won’t have this issue while we can search out a permanent fix
UPDATE:
BupUp dev are going to put us into a containment situation and we will confirm when they’ve finished
UPDATE:
This was functioning correctly until the first time BoxUp reported it. BoxUp need it to work as it did before. Previously, the order was displayed and the customer could download the artwork for their order, then upload it into the editor. This issue isn’t just affecting migrated orders; it’s impacting all orders in the “My Orders” section. BoxUp receiving at least one report on this issue daily. These migrated orders have not caused any issues for the 3 years they have been in here and have just started causing issues.
New Incident: CTIM-804
Priority: High
Escalation sent to: eCommerce Support for review.
Initially, it was reported that 2 users were having an issue, but now multiple users are reporting it every day. This is a recurring pattern, and #ctim-790 was just an example. Currently, eCom-support is working on this issue.