GS Batch Stuck in Package Creation

Resolved Aug 26, 2024 1:51 PM EDT

Incident Resolved: PAP-2032
D’ninjas found that the package creation had failed due to large zip files. They modified the batch in PET and Rhydon has split the batch successfully. The incident is now contained.
Please contact CTIM or see ticket for more details.

Investigating Aug 26, 2024 1:14 PM EDT

New Incident: PAP-2032
Priority: High
Escalation sent to: Fulfillment: D’Ninjas for review.
Goldstar batch YE76675I72YYZYZ currently stuck in status ‘Package Creation’ and is at-risk of being late.