Foil Option Previews

Resolved Jul 25, 2024 5:11 PM EDT

Incident Resolved: CTIM-760
Fix has been pushed to prod for all regions. Foil previews are functioning as expected. The incident is now contained.
Please contact CTIM or see ticket for more details.

Updated Jul 25, 2024 4:28 PM EDT

Incident Updated: Fix currently being deployed to US region in prod, then to other regions once it’s verified to be working correctly.

Updated Jul 25, 2024 4:08 PM EDT

Incident Updated: Artwork dev teams expect to have a fix out shortly. Will update again as soon as it has been deployed.

Updated Jul 25, 2024 3:46 PM EDT

Incident Updated: Correction/clarification of original description: Previews when selecting raised foil options not appearing as expected. The issue is likely caused by a difference in attributes (finishType vs finish) that changed after the DSS migration to use delivery instead of realization. This would affect customers who try to use premium finishes as those options wouldn’t be applied to the item.

Investigating Jul 25, 2024 3:37 PM EDT

New Incident: CTIM-760
Priority: High
Escalation sent to: CT Incident Management for review.
Issue with Foil option previews to use delivery instead of realization. Artwork teams already releasing fix. More details in incident channel.