Visualization
Scenes Authorization error affecting Review app
Incident Resolved: CTIM-1340
Multiple Business Unit designers have now confirmed that their design services are working again as expected and have been stable for ~10 minutes. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The appropriate teams are continuing to investigate at the highest priority an authorization incident affecting multiple artwork services affecting designers of multiple business units. Next update in max 30 minutes
UPDATE:
Errors point to authorization errors on Okta/COAM side. Data Domain is currently investigating a solution as nothing has changed from Artwork side. Next update in max 30 minutes.
UPDATE:
Designers continue to be affected by authorization issues in Rendering service. No further impact from Business Units yet confirmed. Team is investigating at highest priority, next update in max 30 minutes.
New Incident: CTIM-1340
Priority: Critical
Escalation sent to: Artwork Tech: Rendering for review.
Artwork’s Render squad is currently investigating at highest priority an incident with Review app and affecting the ability of artists to create designs and edit and review template makers. This appears to be related to authorization. Next update in max 30 minutes.