Notepad orders product configuration issue resulting in incorrect output in Bhiwandi production

Resolved Apr 2, 2025 4:59 AM EDT

Incident Resolved: CTIM-1307
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Investigating Mar 28, 2025 2:49 AM EDT

New Incident: CTIM-1307
Priority: Low
Escalation sent to: Vista PBM (Website) for review.
Notepad orders in Bhiwandi plant have a size mismatch issue making them unproducible in the plant. Currently three orders are impacted, but this will continue to happen and orders unable to progress until resolved. Currently, the help of Vista India Technology team is needed to further investigate. Team has been tagged and not paged as this is a non-Critical issue. Next update when Vista India Tech team is online and actively investigating.