Prepress
Issue with the Pixart Merchant orders.
Incident Resolved: CTIM-1296
Pixart confirmed that the item was processed successfully and has also re-injected the other items. Therefore, the case status is being moved to ‘contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The Rendering team has reverted the underlying changes in all regions. Currently, the Pixart team will re-inject the items and will share feedback.
UPDATE:
The Rendering team joined the Slack channel and is currently in the process of reverting the change that caused this. The next update will be provided once the revert is complete.
New Incident: CTIM-1296
Priority: High
Escalation sent to: Artwork Tech: Rendering for review.
QDA-Pixart orders are being rejected due to an error indicating that the document is invalid because the system is unable to download the document instructions. Some orders are showing the error “504 Gateway Timeout”, while others are encountering a “500 Internal Server Error”.