Incident Resolved: CTIM-1343
The fix has been deployed in all relevant applications. Incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
So far, the Integration team has deployed the fix in 3 applications. Deployment for the remaining 6 apps is in progress and is expected to be completed by today or at the latest by tomorrow morning IST. We’ll provide the next update once we hear back from the team on the deployment of all apps.
UPDATE:
The Integration team has deployed both the Design Review App and the Upload/Download App. Currently team is scanning documents to get the impacted order list. ETA is not clear and hence next update will be shared when we hear back from them or max in 1 hour.
UPDATE:
Artists are reviewing Vistaprint documents and updating them using Cimpress Designer. The issue caused from how the Designer handles non-horizontal lines, modifying their values unexpectedly.
Short-term fix: Integration team is adding a check before loading the Designer in review apps to catch line changes.
Long-term fix: Implementing a custom JSON comparison to detect unintended modifications while ignoring harmless changes like auto-filled defaults.
Next update when a short term fix is in place or maximum in 1 hour.
UPDATE:
Scanning of documents to get impacted orders list may take some time. Next update when we hear from Integration team or maximum in 1hour.
New Incident: CTIM-1343
Priority: High
Escalation sent to: Artwork Tech: Artwork Integration for review.
Vistaprint order VP_JSTN6DJG is impacted by a rendering issue where non-horizontal lines at a 0-degree angle are incorrectly printed as horizontal. The studio is actively correcting the artwork to match the customer-approved preview which shows the line as a diagonal slash between the A and E. The Integration team is actively investigating the issue and will provide affected orders list from the past 14 days.