Cimpress Technology

Asset Management

  1. Overview
  2. Artwork Technology
  3. Asset Management
  4. Issue

Studio team reported that they noticing intermittent 502 errors

Resolved

Incident Resolved: CTIM-830
This issue was resolved after scaled up EU-west to handle the increased traffic. Auto scalp is already configured and team will check into the scaling policies. Doc extension team will share the RCA.
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

Artwork found traffic that has increased considerably ( in both regions ) since start of September. This is much higher than last year’s peak season traffic.
Action Taken
Artwork have scaled up EU-west to handle the increased traffic. they will observe if that has any impact on reducing the 502’s

Investigating

New Incident: CTIM-830
Priority: Low
Escalation sent to: Artwork Tech: Support for review.
Studio team reported that they noticing intermittent 502 errors in our service that originate from the calls to DSS.