Incident Resolved: CTIM-1372
Contain
Please contact CTIM or see ticket for more details.
UPDATE:
Symphony Squad disabled the affected product families until the fulfiller can update the config. Currently waiting for confirmation from the fulfiller before those products are reenabled.
UPDATE:
D’Ninjas found that the jigConfigUrl is currently misconfigured and needs to be corrected before the orders are re-injected.
UPDATE:
D’Ninjas is online and
checking the issue now.
UPDATE:
The page has gone out to the next on-call for D’Ninjas. We will continue to reach out to them.
UPDATE:
Currently awaiting response from D’Ninjas squad.
UPDATE:
Escalation sent to: Fulfillment: MIS D’Ninjas
Adding D’Ninjas for assistance.
New Incident: CTIM-1372
Priority: Critical
Escalation sent to: Fulfillment: MIS Rhydon Squad for review.
Overdue GS orders 52978290.1, 52986634.1, 52997195.1, 52985107.2 are currently stuck in ‘Package Creation Failed’ and are unable to be batched manually.