Product Configuration
Routing issues affecting expected fulfillment traffic levels.
Incident Resolved: CTIM-1249
The Dispatch squad joined Slack and manually rotated the Secrets Manager, which resolved the issue, as confirmed by the Optic squad and Pixart team. The Dispatch squad will further investigate the RCA during business hours.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-1249
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
The Optic squad is not seeing the expected levels of traffic in the fulfillment workflow. Currently, there are 1,100 orders in progress in routing, which is higher than usual.