Supplier Integrations
Tradeprint orders not transferring to fulfiller
Incident Resolved: CTIM-1460
The problem was confirmed to be on the fulfiller’s end and has since been corrected. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Currently there’s no indications of problems with the orders being sent to the supplier as they are showing successful transfer status from the MCP. The configuration for that flow has not been changed recently (since April 2nd). We will likely need additional info from Solopress to continue the investigation.
UPDATE:
Trdelnik is reviewing the issue. Next update in 1 hour.
UPDATE:
Escalation sent to: PCD: Trdelnik Squad
Requesting assistance from Trdelnik squad.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding page to PCD so that we can verify the issue is not on our end before they’re able to meet with the fulfiller tomorrow.
UPDATE:
Tradeprint has planned to discuss with the fulfiller early tomorrow to continue investigating the issue. We will keep this incident open so we can track its progress. We will send another update as soon as more details become available, though it might not be until we hear back from the fulfiller.
New Incident: CTIM-1460
Priority: High
Escalation sent to: PCD: Product Operations for review.
Tradeprint has 73 orders that aren’t able to be transferred to Solopress. Sending escalation to Product Operations with ‘high’ priority, though not currently engaging paging until we can determine if the issue is within the MCP or is due to some issue with the fulfiller. More details are being gathered in the incident channel.