Prepress
Some items were rejected on the platform due to an unauthorized error
Incident Resolved: CTIM-1298
The artwork team confirmed that this issue was resolved, but as of now, they are just remediating the orders. Currently, platform support is working on further orders. Moving the case status to ‘contained.’
Please contact CTIM or see ticket for more details.
New Incident: CTIM-1298
Priority: Low
Escalation sent to: Artwork Tech: Support for review.
Some items were rejected on the platform due to an unauthorized error from the artwork processing service, which Artwork suspect is related to secret rotation.