BoxUp Tax Exemption is Not Working

Resolved May 22, 2025 11:58 AM EDT

Incident Resolved: CTIM-1467
BoxUp confirms the issue has been resolved. Incident is now contained.
Please contact CTIM or see ticket for more details.

Updated May 22, 2025 10:52 AM EDT

UPDATE:

The team has identified the issue and reverted the deployment made yesterday. We are awaiting confirmation from BoxUp to verify if the issue has been resolved.

Updated May 22, 2025 8:54 AM EDT

UPDATE:

The team has identified the issue and is working to revert the deployment made yesterday. This remains a highest priority. The next update will be provided after the revert is completed.

Updated May 22, 2025 8:41 AM EDT

UPDATE:

The team is still investigating the incident affecting BoxUp where tax exemption is not working. This remains a highest priority. Next update in 30 minutes or less

Investigating May 22, 2025 8:23 AM EDT

New Incident: CTIM-1467
Priority: Critical
Escalation sent to: eCommerce: CMS Orchestration Team for review.
CTIM is currently investigating, as a highest priority, an incident affecting BoxUp where tax exemption is not working. Next update in 30 minutes or less.