National Pen
Orders stuck in live status for inkjet process
Incident Resolved: PAP-2123
Rhydon has reassigned all the batches and is now prepared to batch them manually. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Rhydon identified, its due to the batch created in previous shift was not reassigned. Rhydon is currently reassigning the batches
UPDATE:
Rhydon acknowledged the paged and awaiting response from Rhydon on the investigation.
New Incident: PAP-2123
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Orders are currently stuck in LIVE status and were initially scheduled for 09/21/2024. If not processed, there could be lost shipments and potential customer cancellations.
Order numbers:
51754621.2
51735834.1
51754977.2
51741632.1
51750975.1