Supplier Integrations
Missing pagecount for product in POM
Incident Resolved: CTIM-1347
Customer confirmed the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Optics squad identified that the missing page count in POM is due to the Pagecount attribute being blacklisted in the fulfiller’s FOMA configuration. This setup was put in place possibly 6 years ago but is no longer valid for their current multi-page product setup. Optics squad removed Pagecount from the blacklist and confirmed that its now visible in POM. We are currently awaiting confirmation from the customer to ensure the issue is fully resolved.
UPDATE:
Product Operations team and Trdelnik squad both are actively looking into the issue. Next update when we get more details from the teams or CTIM will follow up on this in maximum 2 hours.
UPDATE:
Current impact remains low. We will follow up with PCD during their business hours.
UPDATE:
Updating service for status page to Supplier Integrations.
New Incident: CTIM-1347
Priority: High
Escalation sent to: PCD: Product Operations for review.
Investigating an issue where a required attribute for production (page count) is not showing in POM for product sku CIM-CF1XN0NP. At this point, there’s only one confirmed order though it could be more widespread. Currently not engaging paging to PCD until we can verify if additional orders are affected.