GS Order Stuck in Package Creation Failed

Resolved Dec 3, 2024 4:20 AM EST

Incident Resolved: CTIM-999
Rhydon and DNinjas identified that package creation failed due to the absence of any Acrobatch configuration for the MUX product family. Currently configurations exist only for MUH, MUG, MUY and MVG product families. If a new product family is added, NP is advised to notify DNinjas/ Rhydon in advance so they can update the configurations accordingly. Incident is contained
Please contact CTIM or see ticket for more details.

Updated Dec 3, 2024 2:14 AM EST

UPDATE:

Rhydon joined the Slack and involved Dninjas for further assistance on the case. We are currently waiting for NatlPen-MEX to respond and provide information.”

Investigating Dec 2, 2024 6:58 PM EST

New Incident: CTIM-999
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
GS Order 52256211.2 stuck in Package Creation Failed. Unsure if due to artwork size or needs to be split to produce.