Trust Suite (COAM, authorization)
Major Vista Authentication Outage
Incident Resolved: CTIM-1411
Since all affected businesses have confirmed that the issue has been resolved, CTIM will now contain the issue and begin working on the postmortem document.
Please contact CTIM or see ticket for more details.
UPDATE:
The Access team has deployed the fix across all regions, and services are now functioning as expected. All affected businesses have confirmed that the issue has been resolved. CTIM will await 2 hours of stability before starting postmortem activities.
UPDATE:
The Access team has deployed a fix in the ap-southern region and is actively working on rolling it out to the remaining affected regions. Next update in 15mins or less.
UPDATE:
The Access team has identified the root cause and is currently deploying the fix across all affected regions. Next update in 15mins or less
UPDATE:
The Access team has informed that the OCI service (oauth.cimpress.io) is currently experiencing an outage, which may have a broad impact across MCP. The next update will be provided in 15 minutes or less.
UPDATE:
The Access team is currently investigating the issue at the highest priority. The next update will be provided in 15 minutes or less.
New Incident: CTIM-1411
Priority: Critical
Escalation sent to: Access Domain for review.
CTIM is currently investigating, at critical priority, an incident affecting major UBIK pages, which are currently unable to load on Vista globally due to an authentication issue. The next update will be provided in 30 minutes or less.