Cimpress Technology

Asset Management

  1. Overview
  2. Artwork Technology
  3. Asset Management
  4. Issue

Performing a hostname unification of our Content Delivery Network (CDN) and our core Sherbert-assets service.

Resolved

Incident Resolved: CTIM-1351
Incident was contained at 1.56 PM IST. CTIM will follow up on the root cause to document it.
Please contact CTIM or see ticket for more details.

Investigating

New Incident: CTIM-1351
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
The Artwork Infrastructure Team has initiated a hostname unification for both the Content Delivery Network (CDN) and the core Sherbert-assets service (Sherbert V2 and V3). The only anticipated support concern is related to compressed responses from the CDN potentially causing issues in environments that don’t support decompression. If this occurs, the temporary workaround would be disabling compression at the CDN level with plans to re-enable it after addressing the root cause. The infrastructure changes were rolled out region by region starting at 9:17 AM IST and completed by 11:56 AM IST. The first support request related to this change was received at 1:07 PM IST and a fix achieved via a partial revert was implemented by 1:56 PM IST.