Errors in Prepress Indesign Service

Resolved Mar 20, 2025 2:31 PM EDT

Incident Resolved: CTIM-1290
Issue is contained at this time. There might continue to be some timeouts due to spiking requests to the InDesign service, but teams are continuing to monitor the situation.
Please contact CTIM or see ticket for more details.

Updated Mar 20, 2025 1:50 PM EDT

UPDATE:

While Uploads errors seemed to improve, they didn’t fully resolve and have been creeping back up. Prepress and Artwork Tech are continuing to diagnose the issue.

Updated Mar 20, 2025 1:15 PM EDT

UPDATE:

Error rates in Prepress have subsided, pending confirmation from other teams that services have recovered.

Updated Mar 20, 2025 12:36 PM EDT

UPDATE:

Prepress teams are actively investigating the issue.

Updated Mar 20, 2025 12:10 PM EDT

UPDATE:
Escalation sent to: Artwork Tech: Prepress

Enagaging pagerduty for Prepress

Investigating Mar 20, 2025 11:51 AM EDT

New Incident: CTIM-1290
Priority: Critical
Escalation sent to: Artwork Tech: Prepress for review.
Artwork Support has identified an increase in 5XX errors from Prepress Indesign Service which is affecting Uploads and Sherbert services. Support teams are already actively looking into the issue.