Prepress
The Artwork team has observed a significant increase in 5xx errors originating from the Scene Fallback Service
Incident Resolved: CTIM-1532
Development team has implemented the fix and the affected orders will be remediated with support from the Support team. At this stage the incident is considered contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team has identified the issue, and a fix has been implemented, which has resolved the problem. We are currently waiting for the impacted orders to be reordered.
UPDATE:
The support team is still investigating the incident affecting Vistaprint orders with the highest priority. The next update will be provided within 30 minutes or less.
New Incident: CTIM-1532
Priority: Critical
Escalation sent to: Artwork Tech: Prepress for review.
Artwork team is currently investigating at Highest priority an incident affecting Vistaprint orders, where A notable spike in 5xx errors from the Scene Fallback Service has been observed.