Order Management
Elevated fallback speed usage in checkout affecting customer shipping options
Incident Resolved: CTIM-1141
Containing incident with tooling.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: PCD: Product Operations
e-commerce joined the slack and informed that this may related to product operation hence adding them for further assistance.
New Incident: CTIM-1141
Priority: Low
Escalation sent to: eCommerce Support for review.
On February 5, between 2 PM and 4 PM (UTC), the checkout process saw increased usage of the ‘Fallback Speed’ shipping option, impacting approximately 1.2K distinct users. Requesting the team to look into this during their business hours.