Product Configuration
The Prepress parameter upload URL has expired, resulting in the rejection of some National Pen orders
Incident Resolved: CTIM-1466
The team has confirmed that all impacted orders are now being processed without any issues. Therefore, the case status is being moved to ‘Contained.’ CTIM will continue to monitor the situation and await the RCA from the concerned team.
Please contact CTIM or see ticket for more details.
UPDATE:
The team is still investigating the incident affecting National pen impacted orders with a highest priority. Next update in 30mins or less
UPDATE:
The team is still investigating the incident affecting National pen impacted orders with a highest priority. Next update in 30 minutes or less
New Incident: CTIM-1466
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
CTIM is working on the incident at highest priority affecting The Prepress parameter upload
URL has expired, resulting in the rejection of some National Pen orders. Currently 108 orders has impacted.