Product Configuration
Prindeal are unable to load expected delivery dates
Incident Resolved: CTIM-1465
The team has cleared all suspended orders, and Printdeal has confirmed that the incident is contained. CTIM will work with Teams for RCA
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: CT Platform Support
Printdeal is now able to see delivery dates loading. Paging the Platform Support team to check if they can assist with a bulk retry of routing.
UPDATE:
The team has identified the issue and is working on the incident affecting expected delivery dates, which are not loading. This remains a highest priority. Next update in 30 minutes or less.
UPDATE:
The team is still investigating the incident affecting Printdeal, where expected delivery dates are not loading. This remains a highest priority. Next update in 30 minutes or less
New Incident: CTIM-1465
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
CTIM is currently investigating, as a highest priority, an incident affecting Printdeal, where expected delivery dates are not loading. The issue began around 9:07 CEST.