Vista users unable to access Snowflake data

Resolved Jul 11, 2025 10:32 AM EDT

Incident Resolved: CTIM-1572
Contain
Please contact CTIM or see ticket for more details.

Updated Jul 11, 2025 4:38 AM EDT

UPDATE:

Issue appears to be resolved based on secondary thread. CTIM awaiting Vista confirmation.

Updated Jul 10, 2025 2:55 PM EDT

UPDATE:

Due to the limited impact of the current issue, we will wait to discuss further actions until the Vista and CT support teams are back online. Next update within 24 hours but likely sooner (next business hours for EU and AUS).

Investigating Jul 10, 2025 2:17 PM EDT

New Incident: CTIM-1572
Priority: High
Escalation sent to: CTIM for review.
Vista reported an issue where users were unable to access certain schemas in Snowflake, preventing internal data analysis work. Production pipelines are currently unaffected. A workaround is in-place to restore access, though there are still some users who are having issues.