Vista users unable to access Snowflake data

解決済み 2025年07月11日 10:32 EDT

Incident Resolved: CTIM-1572
Contain
Please contact CTIM or see ticket for more details.

更新済み 2025年07月11日 04:38 EDT

UPDATE:

Issue appears to be resolved based on secondary thread. CTIM awaiting Vista confirmation.

更新済み 2025年07月10日 14:55 EDT

UPDATE:

Due to the limited impact of the current issue, we will wait to discuss further actions until the Vista and CT support teams are back online. Next update within 24 hours but likely sooner (next business hours for EU and AUS).

検証中 2025年07月10日 14:17 EDT

New Incident: CTIM-1572
Priority: High
Escalation sent to: CTIM for review.
Vista reported an issue where users were unable to access certain schemas in Snowflake, preventing internal data analysis work. Production pipelines are currently unaffected. A workaround is in-place to restore access, though there are still some users who are having issues.