Issue with Orders Not Loading in Enhanced Queue

Resolved Mar 31, 2025 3:03 PM EDT

Incident Resolved: CTIM-1313
Users confirm the problem is now resolved. We will follow up with the support teams to identify root cause information for the PIA. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Mar 31, 2025 2:51 PM EDT

UPDATE:

Artwork Integration team has corrected the app configuration. We are currently checking with users to confirm if the issue is resolved.

Updated Mar 31, 2025 2:14 PM EDT

UPDATE:

Artwork teams confirm that the issue is with enhanced reviews only but it currently affecting all users that have recently logged in to the app. Enhanced review has been disabled until the problem can be identified and resolved.

Investigating Mar 31, 2025 1:56 PM EDT

New Incident: CTIM-1313
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Users are currently experiencing issues in artwork review tools and unable to load orders due to errors stating “We cannot find the application you were looking for”. The issue is already under investigation.