Prepress
Build-a-Sign Grommet Markers with Incorrect Placement
Incident Resolved: CTIM-2291
Following the fix deployed on Monday, no further orders have been affected. Due to the highly specific nature of this use case, we are confident the issue is fully mitigated. This incident is now contained. CTIM to conduct a postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Incident in Remediation stages but no new items are affected with missing incorrect Grommet Placements. Next update when more clarity on remediation process next steps.
UPDATE:
Teams continue to work on re-injecting orders. Next update to be when all affected orders are re-injected or within 24 hours.
UPDATE:
Teams continue to work through re-injecting the orders. Next update will be by EoD PST business hours.
UPDATE:
Build-A-Sign has confirmed the fix has resolved the issue and is working with support teams to re-inject the remaining affected orders. Next update in 1 hour or sooner.
UPDATE:
Support teams have deployed the fix and are seeing new orders with correct grommet placement. Incident is contained. Teams are awaiting confirmation from the business units that the issue is resolved on their end before re-injecting the affected orders.
UPDATE:
While only Build-A-Sign has reported the incident, we are opening the channel to all businesses as all are affected. Support teams are currently deploying the fix. Next update in 1 hour or sooner.
New Incident: CTIM-2291
Priority: High
Escalation sent to: Artwork Tech: Prepress for review.
CTIM is investigating an issue where grommet markers are incorrectly placed for 150+ Build-A-Sign orders. Support teams have already started remediation efforts to resolve the issue at high priority. Next update in 1 hour or sooner.