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  4. Incident

Build-a-Sign Grommet Markers with Incorrect Placement

Mis à jour

UPDATE:

Teams continue to work through re-injecting the orders. Next update will be by EoD PST business hours.

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UPDATE:

Build-A-Sign has confirmed the fix has resolved the issue and is working with support teams to re-inject the remaining affected orders. Next update in 1 hour or sooner.

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UPDATE:

Support teams have deployed the fix and are seeing new orders with correct grommet placement. Incident is contained. Teams are awaiting confirmation from the business units that the issue is resolved on their end before re-injecting the affected orders.

Mis à jour

UPDATE:

While only Build-A-Sign has reported the incident, we are opening the channel to all businesses as all are affected. Support teams are currently deploying the fix. Next update in 1 hour or sooner.

En voie de résolution

New Incident: CTIM-2291
Priority: High
Escalation sent to: Artwork Tech: Prepress for review.
CTIM is investigating an issue where grommet markers are incorrectly placed for 150+ Build-A-Sign orders. Support teams have already started remediation efforts to resolve the issue at high priority. Next update in 1 hour or sooner.