Prepress
Build A Sign Change in Document Transformations API Behavior
Incident Resolved: CTIM-2270
Production has confirmed that testing was successful and the issue appears to be resolved. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The changes have been implemented and support teams are currently in the process of testing the new flow. We will send another update once we’ve heard back with the results or by EoD (ET).
UPDATE:
Teams at Build A Sign are working to implement the suggested solution with the updated cimdoc. We plan to monitor the progress and keep the incident open until the new flow is in-place. Next update in 4 hours or sooner.
UPDATE:
Investigation has identified a potential cause related to how documents are created by the Document Transformation API, resulting in unexpected expiration behavior. Teams are working on a fix, and the existing workaround remains in place in the meantime. Next update in max 4 hours.
UPDATE:
The team is online and actively working to fix the issue. The next update will be provided either when we have new information or within a maximum of 2 hours.
UPDATE:
Since the team will log in during U.S. business hours, CTIM will follow up accordingly for updates. Next update in max 12hours.
UPDATE:
Escalation sent to: Artwork Tech: Rendering
Sending this to an additional support team. As it is after hours, we shall get an update during IST business hours. Next update will be at that time.
UPDATE:
Primary support teams are currently after hours and will begin investigation upon IST business hours. We will provide the next update at that time.
New Incident: CTIM-2270
Priority: Low
Escalation sent to: Artwork Tech: Prepress for review.
CTIM is investigating an issue with a Document Transformation API behavior for Build-A-Sign that has been removing documents before entering into production since early October 2025. Support teams are being engaged to investigate.