Prepress

UPDATE:

The changes have been implemented and support teams are currently in the process of testing the new flow. We will send another update once we’ve heard back with the results or by EoD (ET).

UPDATE:

Teams at Build A Sign are working to implement the suggested solution with the updated cimdoc. We plan to monitor the progress and keep the incident open until the new flow is in-place. Next update in 4 hours or sooner.

UPDATE:

Investigation has identified a potential cause related to how documents are created by the Document Transformation API, resulting in unexpected expiration behavior. Teams are working on a fix, and the existing workaround remains in place in the meantime. Next update in max 4 hours.

UPDATE:

The team is online and actively working to fix the issue. The next update will be provided either when we have new information or within a maximum of 2 hours.

UPDATE:

Since the team will log in during U.S. business hours, CTIM will follow up accordingly for updates. Next update in max 12hours.

UPDATE:
Escalation sent to: Artwork Tech: Rendering

Sending this to an additional support team. As it is after hours, we shall get an update during IST business hours. Next update will be at that time.

UPDATE:

Primary support teams are currently after hours and will begin investigation upon IST business hours. We will provide the next update at that time.