National Pen Products not syncing in Cockpit

Rozwiązany 2025-08-28 05:57 EDT

Incident Resolved: CTIM-1771
Customer confirmed. Incident Contained.
Please contact CTIM or see ticket for more details.

Zaktualizowana wersja 2025-08-28 05:54 EDT

UPDATE:

Team believes this is Resolved. Awaiting customer confirmation. Max update in 3 hours.

Zaktualizowana wersja 2025-08-28 04:56 EDT

UPDATE:

Team continues to investigate at high priority. Next update in max 1 hour.

Zaktualizowana wersja 2025-08-28 03:43 EDT

UPDATE:

Team is online and actively investigating sync issue.

Zaktualizowana wersja 2025-08-28 03:18 EDT

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Paging Firesharks for assistance on this issue

Zaktualizowana wersja 2025-08-28 03:00 EDT

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Adding Firesharks team since sync is owned by them.

Zaktualizowana wersja 2025-08-28 02:02 EDT

UPDATE:
Escalation sent to: PCD: Product Operations

Adding product operations team for further assistance on this issue,

Rozpoznanie 2025-08-27 10:31 EDT

New Incident: CTIM-1771
Priority: High
Escalation sent to: eCommerce Support for review.
Since August 26, National Pen is unable to updates products in Cockpit that require a sync. Please investigate highest priority during business hours.