National Pen Products not syncing in Cockpit

Løst Aug 28, 2025 5:57 AM EDT

Incident Resolved: CTIM-1771
Customer confirmed. Incident Contained.
Please contact CTIM or see ticket for more details.

Oppdatert Aug 28, 2025 5:54 AM EDT

UPDATE:

Team believes this is Resolved. Awaiting customer confirmation. Max update in 3 hours.

Oppdatert Aug 28, 2025 4:56 AM EDT

UPDATE:

Team continues to investigate at high priority. Next update in max 1 hour.

Oppdatert Aug 28, 2025 3:43 AM EDT

UPDATE:

Team is online and actively investigating sync issue.

Oppdatert Aug 28, 2025 3:18 AM EDT

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Paging Firesharks for assistance on this issue

Oppdatert Aug 28, 2025 3:00 AM EDT

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Adding Firesharks team since sync is owned by them.

Oppdatert Aug 28, 2025 2:02 AM EDT

UPDATE:
Escalation sent to: PCD: Product Operations

Adding product operations team for further assistance on this issue,

Undersøker Aug 27, 2025 10:31 AM EDT

New Incident: CTIM-1771
Priority: High
Escalation sent to: eCommerce Support for review.
Since August 26, National Pen is unable to updates products in Cockpit that require a sync. Please investigate highest priority during business hours.