National Pen Products not syncing in Cockpit

解決済み 2025年08月28日 05:57 EDT

Incident Resolved: CTIM-1771
Customer confirmed. Incident Contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年08月28日 05:54 EDT

UPDATE:

Team believes this is Resolved. Awaiting customer confirmation. Max update in 3 hours.

更新済み 2025年08月28日 04:56 EDT

UPDATE:

Team continues to investigate at high priority. Next update in max 1 hour.

更新済み 2025年08月28日 03:43 EDT

UPDATE:

Team is online and actively investigating sync issue.

更新済み 2025年08月28日 03:18 EDT

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Paging Firesharks for assistance on this issue

更新済み 2025年08月28日 03:00 EDT

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Adding Firesharks team since sync is owned by them.

更新済み 2025年08月28日 02:02 EDT

UPDATE:
Escalation sent to: PCD: Product Operations

Adding product operations team for further assistance on this issue,

検証中 2025年08月27日 10:31 EDT

New Incident: CTIM-1771
Priority: High
Escalation sent to: eCommerce Support for review.
Since August 26, National Pen is unable to updates products in Cockpit that require a sync. Please investigate highest priority during business hours.